Website is down

Hi,

The error “PHP Parse error: syntax error, unexpected T_FUNCTION, expecting ‘)’ in wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/html-helper.class.php on line 1172” can be triggered by an outdated PHP version – please install PHP 5.6+ on your server, the recommended php version is PHP 7 ( https://wordpress.org/about/requirements/ ).

If you’re not sure which PHP version you’re using please contact the server administrator/host and ask him to upgrade the PHP version for you.

If the upgrade doesn’t solve the issue please update the theme by using ftp ( https://vimeo.com/64927356 ). If you use ftp make sure to replace the entire theme folder. If you just overwrite the existing files you’ll get a blank page (500 error). Connect to ftp, go to wp-content/themes and rename the theme folder “enfold” to “enfold_bak”. Then download the new files from themeforest, unzip the theme files and upload them to wp-content/themes/enfold. Make sure the style.css file is located in wp-content/themes/enfold (file path wp-content/themes/enfold/style.css). If the theme works, you can simply delete the enfold_bak folder. If not, delete the enfold folder and rename enfold_bak to enfold.

Best regards,
Peter

Hi,

I tried to connect to your ftp server but I just get timeout errors. Do you have web ftp?

Best regards,
Peter

Hi,

Please talk to bluehost and ask them to switch the php version to php 7 for you. The server is running version 5.2 at the moment ( link to php info in private content ) and on the php config website of bluehost I can’t change the version. I just see the error message:

If you have custom handlers specified in ~/public_html/.htaccess, changing these settings can overwrite them. If you are not sure, make a backup of ~/public_html/.htaccess before changing settings.
Cannot open /XXX/public_html/.htaccess for writing. Please contact support.

Best regards,
Peter

Hi,

Normally you can find all inactive widgets on the bottom of the widgets settings page (Appearance > Widgets, scroll to the bottom where the “Inactive Widgets – Drag widgets here to remove them from the sidebar but keep their settings.” section is located.

Best regards,
Peter