Viewing 11 posts - 1 through 11 (of 11 total)
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  • March 2, 2018 at 10:41 am #920203
    serge esteves

    My website is in error 500 since update 4.2.5

    • This topic was modified 7 years, 8 months ago by serge esteves.
    March 2, 2018 at 10:47 am #920209
    trabisafari

    mine, too. After deleting the cache I could access most of my site but Woocommerce Bookings is completely messed up and won’t load…

    March 2, 2018 at 12:33 pm #920287
    Nikko

    Hi serge esteves,

    Can you give us ftp access? so we can try to debug and check further.


    @trabisafari    : Please create a new thread and post your login details and ftp access in private content so only the moderators and thread creator can view it.

    Best regards,
    Nikko

    March 9, 2018 at 11:19 am #924404
    serge esteves

    Hi Nikko,

    in private

    • This reply was modified 7 years, 7 months ago by serge esteves.
    March 9, 2018 at 10:39 pm #924778
    Basilis

    Hi,

    I am not sure where the issue comes from
    I have renamed plugins and themes and the site still is not up.
    I have also enabled WP_DEBUG and still not worked.

    Can you please ask your hosting company to check the version and make it php7.0+ please?

    Best regards,
    Basilis

    March 12, 2018 at 9:40 am #925394
    serge esteves

    Hi,

    I’m already in Php 7:
    7.0.25-0ubuntu0.16.04.1

    Best

    March 12, 2018 at 4:13 pm #925580
    Nikko

    Hi,

    Can you try the solution posted in this thread: https://kriesi.at/support/topic/enfold-update-causes-error-500/#post-925508
    Hope it helps :)

    Best regards,
    Nikko

    March 12, 2018 at 5:05 pm #925611
    serge esteves

    Hi,

    I’ve deleted enfold theme and reinstall with the zip via ftp but still in error 500

    BUT i’ve a white screen now … it’s better i guess cause before it was a real 500 error page. My wordpress admin is still inaccessible.

    The custom header.php don’t work too

    I’ve restore a backup, only mysql database, and then a full restore, but does’nt work

    I dont’ understand why my website is still down !

    Could you have a look again ?

    Thanks

    • This reply was modified 7 years, 7 months ago by serge esteves.
    March 13, 2018 at 10:35 am #925984
    Nikko

    Hi,

    I have checked it again however display_errors is set to off on your site and I could not see the error even if debugging is turned on in wp-config file, which makes it difficult to know what’s causing the issue and fix it. Can you turn it on?

    Best regards,
    Nikko

    March 13, 2018 at 11:17 am #926008
    serge esteves

    Hi,

    Good news !

    Website works again :)

    I’ve modified php.ini to activate display_errors, and by reloading php7, Website works again !

    Have a nice day

    March 13, 2018 at 12:28 pm #926044
    Nikko

    Hi,

    That’s great news! glad that it’s working fine again :) Thanks for using Enfold and have a great day too :)

    Best regards,
    Nikko

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