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  • January 13, 2017 at 4:56 pm #733203
    Althea greene
    Guest

    Hi I have a Kriesi website that was designed by a third party. Is there an additional fee annually after this has been purchased as the designer is trying to charge me a yearly fee. A response would be very helpful. Thanks

    January 13, 2017 at 5:03 pm #733211
    Yigit

    Hi Althea!

    Thank you for contacting us!

    No, you pay for the license once which comes with 6 months of support and you can extend it with an additional fee. You can read more about it here.

    I also noticed that you are not using the latest version of the theme. Latest version is 3.8.4. To avoid having issues, please update the theme to the latest version – kriesi.at/documentation/enfold/updating-your-theme-files/

    Let us know if you have any other questions!

    Edit: If hosting was purchased through Envato/ThemeForest, there is a $19/month hosting fee

    Regards,
    Yigit

    • This reply was modified 7 years, 11 months ago by Yigit.
    January 13, 2017 at 5:27 pm #733229
    Althea greene
    Guest

    Thank You very much

    January 13, 2017 at 5:29 pm #733231
    Yigit

    Hi!

    Not at all! We are always happy to help :)
    Let us know if you have any other questions!

    Cheers!
    Yigit

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