Viewing 11 posts - 1 through 11 (of 11 total)
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  • October 22, 2020 at 10:07 pm #1255097
    forgottensky

    Hello,

    my website stops loading after Enfold auto updates to the newest version 4.7.6.4. After changing the theme back to the default WP theme, the website does load. Could you help me troubleshoot this? Admin log in works. I have overwritten the theme files with a manual download through ftp but that doesn’t help at all. I am using Enfold Child Theme.

    When you’re there, please feel free to disable the maintenance mode to test the live page.

    Thank you so much!
    Best,

    October 22, 2020 at 10:09 pm #1255098
    forgottensky

    This is the email that I received from WP:

    Howdy! Themes failed to update on your site at …

    Please check your site now. It’s possible that everything is working. If there are updates available, you should update.

    These themes failed to update:
    – Enfold Child version 4.7.6.4

    These plugins are now up to date:
    – EWWW Image Optimizer version 5.8.0
    – Newsletter version 6.9.3
    – Borlabs Cookie – Cookie Opt-in version 2.2.12

    To manage themes on your site, visit the Themes page: https://doubleshot-audio.com/wp-admin/themes.php

    If you experience any issues or need support, the volunteers in the WordPress.org support forums may be able to help.
    https://wordpress.org/support/forums/

    The WordPress Team

    October 24, 2020 at 6:14 am #1255380
    Rikard

    Hi,

    Thanks for the login details. Could you try deactivating all plugins to see if one of them is causing a conflict please?

    Best regards,
    Rikard

    October 28, 2020 at 11:28 am #1256315
    forgottensky

    Hi,
    it was GDPR Plugin Borlabs Cookie…

    Could you maybe take a look at why it is crashing now even though before it wasn’t?

    October 31, 2020 at 5:42 pm #1257265
    Nikko

    Hi forgottensky,

    Can you give us FTP access? so we can check further.

    Best regards,
    Nikko

    November 2, 2020 at 1:35 pm #1257588
    forgottensky

    Here is our SFTP login:

    November 3, 2020 at 6:01 pm #1258079
    Nikko

    Hi forgottensky,

    Thanks for giving us SFTP access.
    I have checked for error_logs on your site and could not find one, I also tried to enable WP Debugging and logging it however it does not produce any.
    Phpinfo shows that display_errors are turned off on your site, can you try to turn it on?

    Best regards,
    Nikko

    December 3, 2020 at 5:41 pm #1264812
    forgottensky

    Hi Nikko,

    sorry for the very late reply. Maybe you haven’t found the error because you didn’t turn on the plugin? You have to turn on Borlabs Cookie, then clear Page Cache using Hummingbird, and then check. The website will fail to load. Feel free to try this on our live website, I don’t really mind as long this problem could be solved.

    December 5, 2020 at 5:42 am #1265115
    Nikko

    Hi forgottensky,

    I wasn’t referring to that, I did see the problem but the reporting for errors is turned off but I don’t think it’s relevant anymore since the issue isn’t PHP.
    It’s a three-way conflict that I found and the involved parties are:
    1. Borlabs Cookie
    2. Humming Bird
    3. Enfold’s Javascript file merging and compression (in Enfold > Performance)
    if one of the three is disabled it works properly (if it has the following setup):
    1. Borlabs Cookie + Enfold’s Javascript file merging and compression enabled = (Hummingbird disabled) works properly
    2. Borlabs Cookie + Hummingbird = (Javascript file merging and compression disabled) works properly (this is the site’s current setup that I made)
    3. Hummingbird + Enfold’s Javascript file merging and compression enabled = (Borlabs Cookie disabled)

    For now, it’s setup #2 so Enfold’s optimization with js is disabled and hummingbird handles it.

    Best regards,
    Nikko

    December 7, 2020 at 12:56 pm #1265465
    forgottensky

    Hi Nikko,

    thanks so much for clarifying a lot of stuff! I have decided to ditch Hummingbird and now it works flawlessly. Thanks :)

    Could you recommend me some caching plugin that doesn’t conflict with Enfold or is Enfold’s optimization already good enough?

    Thanks again,
    Indra

    December 8, 2020 at 6:28 am #1265687
    Nikko

    Hi Indra,

    Try using WP Super Cache and check if it works better on your setup.

    Best regards,
    Nikko

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