Viewing 4 posts - 1 through 4 (of 4 total)
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  • August 12, 2014 at 10:55 am #303081
    kunalj

    Hi there. I recently bought the Enfold theme. Everything was working great. Till about 24 hours ago. Now, any change that I make in the WordPress Admin under Enfold Settings – and the entire website goes completely blank. I have to go in to my GoDaddy hosting and replace the current version with a backed up version to get it back up and running. But any further changes whatsoever in Enfold Settings, and the website goes blank again! If I am paying top dollar for a premium theme, I expect that to work without such hiccups. Please help me in restoring normalcy.

    Thanks.
    Kunal.

    August 12, 2014 at 11:24 am #303102
    Yigit

    Hi Kunal

    Please try to increase the allocated memory to 128M: http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
    Also if you do not mind, please post temporary admin login here privately

    Regards,
    Yigit

    August 14, 2014 at 12:53 pm #304351
    kunalj

    Thanks Yigit. I have no idea how or where to enter any line of code into my website. I have created the entire website using Enfold’s drag and drop interface. I did some research. There doesn’t seem to be any simple Settings option to increase memory. I read that the .config file needs to be modified. Unfortunately, I have no idea where that is. I have not used FTP yet. Simply used drag and drop available inside the Enfold theme. For now the website is up and running and I can add, edit, delete pages as I like. So I’m ok.

    But I will need to start changing Enfold Settings in the future again. Any suggestions on how I can increase memory without messing with lines of code?

    Thanks.
    Kunal.

    August 14, 2014 at 12:59 pm #304354
    Yigit

    Hey Kunal!

    Glad all is well now! You can contact your service provider and they can increase the memory for you.
    For your information, Wp-config file is located in the root of WordPress directory :)

    Cheers!
    Yigit

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