Viewing 3 posts - 1 through 3 (of 3 total)
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  • January 17, 2017 at 7:30 pm #734939
    VillageBoy

    Hi,

    The email forms are not being sent via email. What could be the issue because there’s no error message when forms are submitted.
    I love the theme but this is giving me a problem even though I have wp smtp plugin activated and setup correctly.
    Please take a look if you can.

    I have also asked the ISP to dig into the mail server logs and let me know the problems.

    ######

    The solution was to use another smtp plugin. In this situation I disabled the default smtp plugin and used easy wp smtp. This seems to work very efficiently.

    All forms are now working using the inbuilt forms designer in the theme.

    Thanks

    • This topic was modified 7 years, 10 months ago by VillageBoy.
    January 17, 2017 at 9:22 pm #734981
    kevinmcgillivray

    This is almost certainly a web hosting or email hosting issue or a plugin configuration issue. I use Enfold and the WP SMTP plugin on many many sites without issues. When you say you have the WP SMTP plugin installed and set up correctly, do you mean that you’ve added the name of an SMTP server, a username and password, a port, TLS/SSL, etc? When you send a test message does it get delivered? If not, what is the error message/output from the WP SMTP plugin?

    January 17, 2017 at 9:30 pm #734987
    Basilis

    Hey!

    Please do install the WPsmtp Plugin and also connect with your hosting provider, so you can be able to identify the issue.
    It has nothing to do with Enfold, and we are not sure if we can help further.

    Thanks a lot

    Cheers!
    Basilis

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