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Hi Enfold Support Team,
I’m experiencing a recurring issue with my website using the Enfold theme.
Around once a week, the formatting across my site appears to drop out or reset. When this happens, I need to manually update every individual page and portfolio item to restore the correct layout.
I have included screenshots to show how the pages appear when the wrong formatting issue occurs, as well as the correct format.
Could you please help me identify what may be triggering this and recommend a solution?
Thank you!
Hey lara666,
Thank you for the inquiry.
It’s possible that the cache plugin is conflicting with the default compression options. Have you enabled the Enfold > Performance > File Compression settings? Please try cloning the site to a staging environment, make sure the configurations are identical and then temporarily disable the file compression settings. Let us know if the issue persists.
Best regards,
IsmaelHi Ismael,
Thank you for your message.
The compression is currently set to use the minified theme CSS files without merging.
I am unsure of the correct process to clone the website to a staging environment while keeping all configurations exactly the same.
Would you be able to review the issue directly if I provide the login details in the private section?
As you will see from the website linked below, the formatting has already reverted to the strange layout again.
Hi,
Thank you for the login info.
We tried logging in, but it’s asking for a 9-digit authentication code. The issue occurs because the post css file for that particular page is being deleted and returns a 404 error. You can try adding this code to the functions.php file to disable post css file generation for the home page.
add_filter( 'avf_post_css_create_file', function( $create ) { if ( is_singular() && get_the_ID() === 248 ) { return false; } return $create; });Best regards,
Ismael
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