Viewing 5 posts - 1 through 5 (of 5 total)
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  • March 30, 2016 at 9:18 am #605042
    surfagency

    Dear Kriesi team,

    our website id down since yesterday. i tried to work with google search console yesterday but i am not aware that i changed any settings. Could you please check what the problem is?! Thank you, Finja

    When i go to the website editor, it says:
    warning: set_time_limit(): Cannot set max execution time limit due to system policy in /customers/e/b/c/surfagency.dk/httpd.www/wp-content/plugins/wpmandrill/lib/mandrill.class.php on line 432

    when i go to the website, it says:

    Fatal error: Uncaught Error: Function name must be a string in /customers/e/b/c/surfagency.dk/httpd.www/wp-content/themes/enfold/framework/php/class-style-generator.php:123 Stack trace: #0 /customers/e/b/c/surfagency.dk/httpd.www/wp-includes/plugin.php(496): avia_style_generator->create_styles(”) #1 /customers/e/b/c/surfagency.dk/httpd.www/wp-includes/general-template.php(2197): do_action(‘wp_head’) #2 /customers/e/b/c/surfagency.dk/httpd.www/wp-content/themes/enfold/header.php(48): wp_head() #3 /customers/e/b/c/surfagency.dk/httpd.www/wp-includes/template.php(501): require_once(‘/customers/e/b/…’) #4 /customers/e/b/c/surfagency.dk/httpd.www/wp-includes/template.php(477): load_template(‘/customers/e/b/…’, true) #5 /customers/e/b/c/surfagency.dk/httpd.www/wp-includes/general-template.php(45): locate_template(Array, true) #6 /customers/e/b/c/surfagency.dk/httpd.www/wp-content/themes/enfold/template-builder.php(12): get_header() #7 /customers/e/b/c/surfagency.dk/httpd.www/wp-content/themes/enfold/config-templatebuilder/ in /customers/e/b/c/surfagency.dk/httpd.www/wp-content/themes/enfold/framework/php/class-style-generator.php on line 123

    March 30, 2016 at 11:48 am #605090
    Vinay

    Hi Michael!

    The login credentials you’ve provided do not work please send us working login credentials with user role as ‘administrator’ and permission to disable all plugins and add custom code if necessary to resolve the issue.

    This error could be the reason if there are any plugins in conflict to find the plugin in conflict please follow the below steps

    1. Goto plugins page > Deactivate all active Plugins
    2. Updated WordPress and Enfold to latest version if you have not.
    3. Activate one plugin at a time… refresh the page and check for the issue.
    4. Make sure the plugins are all updated

    Regards,
    Vinay

    March 30, 2016 at 2:09 pm #605157
    surfagency

    Thank you Vinay! The website seems to work again but there are two important things not working:

    – some pages show a super old version, so its not the last content and design we worked on.
    – the avia layout builder won’t show up

    looking forward hearing from you again.
    Thank you!

    March 30, 2016 at 2:20 pm #605170
    surfagency

    i found the explanation from the first described mistake. the menu was just mixed up that old pages came up in the menu. i could solve it. but the avia layout builder still wont show up.

    March 31, 2016 at 5:03 am #605618
    Rikard

    Hi,

    Could you please try to overwrite the theme files with a fresh copy from your Themeforest account via FTP to see if that helps? http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Best regards,
    Rikard

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