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Viewing 28 posts - 1 through 28 (of 28 total)
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  • April 13, 2018 at 4:23 pm #941588
    BBM

    Hi

    We are currently using the Enfold theme and one of our clients websites is completely down. It just says, “This page isn’t working
    is currently unable to handle this request.
    HTTP ERROR 500”

    I tried updating all the plugins to see if that helped but did not. I’m thinking it’s an issue with the Enfold Theme. Any help would be GREATLY appreciated!

    Thank you!

    April 13, 2018 at 5:07 pm #941601
    teomc

    That happened to me as well after updating Enfold today from my WP dashboard. Now I can’t even access the wp-admin page.

    April 13, 2018 at 5:09 pm #941604
    BBM

    That’s strange. I can access the wp-admin page, it’s just when I go to view the actual website I get a 500 ERROR.

    April 13, 2018 at 5:39 pm #941618
    Yigit

    Hey!

    Sorry for the inconvenience! Issue occurs on servers running PHP versions older than 5.6. You can either upgrade your PHP version to minimum 5.6 and preferably to 7.x or replace /wp-content/themes/enfold/header.php file with this one – https://www.dropbox.com/s/r389b5x4ippscyn/header.php?dl=0 to bring up backwards compatibility with older PHP versions.

    If that does not help, please post FTP and WP admin logins here privately so we can look into it

    Regards,
    Yigit

    April 13, 2018 at 5:44 pm #941620
    BBM
    This reply has been marked as private.
    April 13, 2018 at 5:48 pm #941622
    Yigit

    Hey,

    Please see private content field below :)

    Regards,
    Yigit

    April 13, 2018 at 6:04 pm #941627
    BBM
    This reply has been marked as private.
    April 14, 2018 at 2:47 pm #941920
    Yigit

    Hi,

    It works but we would need FTP logins to be able to debug the issue. Could you please post them as well? :)

    Best regards,
    Yigit

    April 15, 2018 at 4:15 pm #942230
    BBM
    This reply has been marked as private.
    April 16, 2018 at 12:35 am #942356
    Mike

    Hi,
    Please post FTP access in the Private Content area below the standard form.

    Best regards,
    Mike

    April 16, 2018 at 3:01 pm #942596
    BBM
    This reply has been marked as private.
    April 17, 2018 at 3:16 am #942873
    Mike

    Hi,
    Can I ask a few questions, have you ever used FTP before (Filezilla), do you know your FTP address, user name and password?
    How about your webhost’s cPanel or dashboard?
    It should have a “file manager” there.
    What webhost do you use?

    Best regards,
    Mike

    April 17, 2018 at 2:00 pm #943104
    BBM
    This reply has been marked as private.
    April 17, 2018 at 2:50 pm #943126
    BBM
    This reply has been marked as private.
    April 17, 2018 at 3:25 pm #943136
    Catch-24

    I’ve also had this error. The website is now back up and running but all the problems started after an update of WordPress and then Enfold 4.6.2 – some elements of the site are missing now such as the sliders, icon list and one of the footer widgets. The server runs php 5.2 – 7.2, so can’t be that http://touchstonetraffic.com

    April 18, 2018 at 1:50 am #943322
    Mike

    Hi,
    I tried both domains via ftp, both say the user is ok, but the pass failed.
    Do you have a another password?

    Best regards,
    Mike

    April 18, 2018 at 2:59 pm #943630
    BBM
    This reply has been marked as private.
    April 19, 2018 at 1:18 am #943817
    Mike

    Hi,
    Sorry none of those worked, perhaps include your godaddy login, cPanel.
    I also noticed that we don’t have a admin login for you site, and since we are not familiar with your site, I’m unsure what is wrong with your elements. Please explain with screenshots if possible.

    Best regards,
    Mike

    April 19, 2018 at 1:49 am #943826
    BBM
    This reply has been marked as private.
    April 19, 2018 at 2:27 am #943843
    Mike

    Hi,
    Thank you for the site login, but I was unable to get into godaddy. This is strange, I never had such trouble. Is your godaddy login saved in your browser, or do you type it in each time?
    Please see screenshot in Private Content area.
    If it is saved, and you use Chrome, please check the passwords using this tip: http://www.thewindowsclub.com/manage-view-saved-passwords-chrome

    Best regards,
    Mike

    April 19, 2018 at 2:37 am #943847
    BBM
    This reply has been marked as private.
    April 19, 2018 at 11:08 am #944029
    Nikko

    Hi BBM,

    The godaddy login works, there are lots of domain listed but I couldn’t see the site you wanted to be fixed.
    I have posted the link of the screenshot I have on the domain in alphabetical order.

    Best regards,
    Nikko

    April 24, 2018 at 4:18 pm #946001
    BBM
    This reply has been marked as private.
    April 24, 2018 at 4:48 pm #946023
    Konstantin

    The same problem, error 500. PHP version 7.1
    The site does not work, I’m in shock.

    Screenshot – https://drive.google.com/open?id=18MgLrnBV4DxZBcj90WhRxZ9MMNfK57Ev

    April 24, 2018 at 11:29 pm #946281
    BBM
    This reply has been marked as private.
    April 25, 2018 at 12:52 am #946304
    Nikko

    Hi BBM,

    Thanks for providing us with your cpanel access.
    Your site is fixed now :)
    Let us know if you need further assistance.

    Best regards,
    Nikko

    April 25, 2018 at 1:55 am #946327
    BBM

    Nikko,

    You are the best! THANK YOU SO MUCH! :-)

    April 25, 2018 at 2:02 am #946329
    Nikko

    Hi BBM,

    Glad that we could help. :)
    Also just to inform, we have already released Enfold 4.3, you can check our changelog for more information: https://kriesi.at/documentation/enfold/enfold-changelog/
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

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