Viewing 10 posts - 1 through 10 (of 10 total)
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    Posts
  • January 30, 2022 at 6:07 pm #1337916
    Reina
    Guest

    Hi,
    Sorry to contact you in this way, but I am not allowed to contact you on the forum because my activation code is not valid anymore.

    My comment is about my client’s website.

    Since updating to WordPress 5.9 and Enfold version 4.8.9
    the button Toon Meer (Load More) on the Homepage with pictures does not work anymore.. it does not load more pictures. Worked perfect before.

    Is there a solution for this.

    Best Regards
    Reina

    January 31, 2022 at 4:48 am #1337965
    Rikard

    Hey Reina,

    We have a temporary fix for this problem, and we can implement it on your site if verify that you have backups of your site. Also please please include FTP login details in private, in case we should need that.

    If you need to renew your support period, then please refer to this: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support

    Best regards,
    Rikard

    January 31, 2022 at 9:33 am #1337999
    ReinaSmallenbroek

    Hi, thank you for responding
    Foreign language is an issue here on my side…My license of Enfold is still valid and I don’t need extending support,(thank you) .. but a place I can report causes by updates.

    I will provide you with FTP login details. I do have a back-up of the database and the public_html file.

    After you made the changes on this website, do I have to restore it after a new update Enfold?

    Best regards
    Reina

    January 31, 2022 at 11:43 am #1338031
    Rikard

    Hi,

    Thanks for that. I’ve added the fix to your site now, and the load more functionality is working as it should. Please review your site.

    I’m still not sure I understand the problem you are having accessing the forum, please try to explain that a bit further.

    Best regards,
    Rikard

    January 31, 2022 at 12:06 pm #1338035
    ReinaSmallenbroek

    Hi Rikard,

    Thank you so much! It is working perfect!

    Explanation:
    If I want to ask a question or want to report a bug, I go to the forum and search for the problem. If I can’t find it I want to open a new thread but I can’t (see Image link below)

    Knipsel

    I then go to the contact form like it says in the right corner of the pop-up (image above), but the title is Pre Sale Questions. I don’t have questions about buying Enfold, but want to report a bug I found after updating (I had this before, sometimes it happens).

    I hope I was able to explain it more clearly now.

    Best regards
    Reina

    January 31, 2022 at 2:52 pm #1338053
    Rikard

    Hi,

    Thanks for the update. You will have to extend your theme support if you want full access to the support forum, please refer to this: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support

    Best regards,
    Rikard

    January 31, 2022 at 3:24 pm #1338063
    ReinaSmallenbroek

    Hi Rikard,

    Thanks. If I find a bug again, I will report it in the contact form.

    Best regards,
    Reina

    February 1, 2022 at 4:53 am #1338117
    Rikard

    Hi,

    Thanks for the update. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

    February 1, 2022 at 8:39 am #1338156
    ReinaSmallenbroek

    Thank you so much for your help. Problem solved. You can close the thread!

    Best regards,
    Reina

    February 1, 2022 at 11:10 am #1338184
    Rikard

    Hi,

    Thanks for letting us know, I’ll go ahead and close this thread for now then. Please open a new thread if you should have any further questions or problems.

    Best regards,
    Rikard

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Viewing 10 posts - 1 through 10 (of 10 total)
  • The topic ‘Website: does not load more pictures on the button Toon Meer (Load More)’ is closed to new replies.