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Posts
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Hello,
I updated a clients website from 4.2.1 to 4.3 and the whole site went down! Oops!
Luckily I had a backup ready and put that back on the ftp server. I tried updating manually but again the site crashed.
Can you please let me know what the problem is?
Please see the link to the website plus login details below in private content.Cheers
Corine
The NetherlandsHey Corine,
Could you please post FTP logins as well? We might need to access theme files on your server.
Best regards,
YigitHi,
You are currently using PHP Version 5.3.10. Could you please ask your hosting provider to upgrade it to minimum 5.6 and preferably to 7.x?
Best regards,
YigitHoster finally updated the PHP version and now the website is down again. When we activate a different theme it works but with Enfold active we get an error. Help!
Hi C0rien,
I am only seeing the twenty seventeen theme now, are you not able to work with Enfold at the moment?
Best regards,
VictoriaHi,
The PHP is still set to version 5.3. Please upgrade it to version 5.6 or 7.2.
Best regards,
IsmaelWe moved the website to a new server with PHP 7.
Please see http://dhijstek.nl.web173.hostingdiscounter.nl/
Still problems, please adviseExactly! That’s what happens when I activate Enfold (ERR_EMPTY_RESPONSE)
I’ll activate 2017 theme now. How can we find out why Enfold theme is not working??Hi C0rien,
Can you please check server log for error?
Here is how to find it: http://snapcreek.com/blog/wordpress-error-log-friend/
Best regards,
Victoriacannot find Filemanager.
Can I do this using ftp?
I can locate wp-config.php on the ftp server and make a backup and work from there.
Or is this something the hostingcompany should do?Hi,
Yes, you can edit the wp-config.php file via FTP. Let us know if you find anything.
Best regards,
Ismaeldidn’t find any errors I think.
Just ‘Warning: gzuncompress(): data error in /var/www/domains/dhijstek.nl/www/wp-content/plugins/backupwordpress/classes/class-site-size.php on line 274’Site runs on testing server now, please see http://dhijstek.nl.web173.hostingdiscounter.nl/
So the problem was old PHP version I guess….
Hostingcompany will move the website to the new server with PHP 7update:
DNS has been adjusted by hosting company.
website is back up at http://www.dhijstek.nl/
some small details need to be put back.BUT: I cannot seem to get The Google map to work at the contact page; help!
generated a new API key and tried again but ni result…Hi,
This is what I get wheneve I check the contact page.
js?v=3.30&key=AIzaSyDa6n58avTK3ZgvxKiiWx366UU-Ie78lnQ&callback=aviaOnGoogleMapsLoaded:53 Google Maps JavaScript API error: DeletedApiProjectMapError https://developers.google.com/maps/documentation/javascript/error-messages#deleted-api-project-map-errorDid you delete the project? Please make sure that you’re using an API key from an existing project.
Best regards,
IsmaelI did not delete anything.
I tried looking up the API at https://console.developers.google.com/apis but could not find it so I tried to make a new one. Google is asking for payments now??Hi,
Thanks for the update. I get an error when I try to validate the API key.
Geocoding Service: This API project is not authorized to use this API. For more information on authentication and Google Maps JavaScript API services please see: https://developers.google.com/maps/documentation/javascript/get-api-key _.Ic @ js?v=3.30&callback=av_backend_maps_loaded&key=Please go to your project console and then enable the Geocoding Services API.
// https://kriesi.at/documentation/enfold/google-map/#enable-services-for-google-api
Best regards,
Ismaelit was fine yesterday, my goodness…
This is what I did
– I Select ENABLE API to display the Library tab.
– Alternatively, from the left side menu, selected Library.
– Searched for Geocoding API, then select it from the results list.
– Selected ENABLE.
Geocoding API appears in the list of APIs on the Dashboard.
How does it look from your side?
When I refresh the contact page the map is not showing
: (Update:
I checked the API key 2 minutes later because I wondered why it worked yesterday but not today, and the whole API key was GONE! Looked it up in the Google Services field and it was BLANC (??!), so I put it back now.Hi,
Thanks for the update. Looks like the map is working properly now. Let us know if you need anything else.
Best regards,
IsmaelNext -hopefully last- problem is I cannot update Enfold:
Download failed, unknown URL
Warning: preg_match() expects parameter 2 to be string, array given in /var/www/domains/dhijstek.nl/www/wp-admin/includes/class-wp-upgrader.php on line 258 Warning: file_exists() expects parameter 1 to be a valid path, array given in /var/www/domains/dhijstek.nl/www/wp-admin/includes/class-wp-upgrader.php on line 258 Warning: strip_tags() expects parameter 1 to be string, array given in /var/www/domains/dhijstek.nl/www/wp-admin/includes/class-bulk-upgrader-skin.php on line 61 Update downloaden van …
Warning: parse_url() expects parameter 1 to be string, array given in /var/www/domains/dhijstek.nl/www/wp-admin/includes/file.php on line 970 Warning: preg_split() expects parameter 2 to be string, array given in /var/www/domains/dhijstek.nl/www/wp-includes/kses.php on line 1325 Warning: strtolower() expects parameter 1 to be string, array given in /var/www/domains/dhijstek.nl/www/wp-includes/http.php on line 517 Warning: strtolower() expects parameter 1 to be string, array given in /var/www/domains/dhijstek.nl/www/wp-includes/http.php on line 517Hi,
This is an issue with the old Envato API. You need to update the theme manually via FTP because the automatic update on version 4.4.1 is not going to work properly. The new Envato API has been integrated on version 4.5, so you’ll be able to update the theme again automatically in the future.
Best regards,
Ismael
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