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Everything is lost.
– widgets gone
– posts gone
…………its a complete mess.
And the only thing we did was updating enfoldeven the admin-bar is empty:
https://www.hochzeitskarten-paradies.de/magazin/temp/admin-bar.jpgA company website completly crashed since more than 16 hours now due to an update of Enfold and no reaction …..
Can we please have some support?1: https://www.hochzeitskarten-paradies.de/magazin/temp/hkp-after-update.mp4
After Updating from 4.4: Empty, crashed, foobar2: https://www.hochzeitskarten-paradies.de/magazin/temp/hkp-before-update.mp4
Before Updating (restored from backup)Now you please explain us why an update can almost completey destroy a whole website??
Hi pixopolis2222,
Please refrain from bumping or replying to your own thread because it gets pushed back to the end of the queue and moderators won’t be able to provide a response immediately. Please be patient while we go through the rest of the queue. Thank you for your understanding.
Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?
Which version of php are you running?
Can you please check server log for error?
Best regards,
VictoriaTry clearing your cache. I’ve had this issue with updates in the past and it’s usually a cache issue.
Hi pixopolis2222,
Did you manage to get it working for you?
I do not see an answer to the questions asked above.
Best regards,
VictoriaHi clpont,
The website seems to be running ok. Did you manage to update it or restore?
Which version of php are you running?
Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?
Best regards,
VictoriaHello Victoria,
The website is running ok because I put back the old version of my enfold site via the FTP.
I am running version 7.0.thank you
Hi clpont,
Great, glad you got it restored. Maybe you could try to update on a staging version of the site next time to avoid any problems with your production site?
Best regards,
RikardHello Rikard,
I think I was not very clear.
I have version 4.1.1 and I tried to update it to the latest version via the FTP and the website crashed. A white page showed up with a line of code in the middle.
I had to roll back.Can you please help to update it ? I really need the update quickly.
Please helpThank you
Hi clpont,
Thanks for that details. We can do the update for you, though we need to verify that you have backups of the site in case something goes wrong. Also see private please.
Best regards,
RikardHi,
Thanks for the update, I’m a bit hesitant to update your site because of what I wrote to you in private. Could you clarify that a bit please? Also please provide us with a zip file of the latest version of the theme to use on your site.
Best regards,
RikardHello,
I did not see anything in your last message that was in “private”. There was only the public message.
Do you want to talk on watsapp or skype ? You can update.
You will the zip file for the latest version.Thank you
Hi,
@clpont you are currently using an illegal copy of Enfold which is probably the reason why updating crashes your site. Due to our policy, we do not update or work on sites that has illegal copy of our themes.Please start a new thread under Enfold sub forum – https://kriesi.at/support/forum/enfold/#new-post and attach a copy of your license in private content field. Only then we can update the theme for you.
Thanks for your understanding.
Cheers!
YigitHello Yigit,
Thank you very much for your reponse. I have created a new thread here : https://kriesi.at/support/topic/update-enfold-site-license/
I am sorry for the “illegal” copy, I was not the one who created the site. Plese help !
thank you
Hi,
No worries at all! We will look into your thread.
We will keep this thread open to hear from Pixopolis2222 :)Best regards,
YigitThank you very much to everyone on the enfold team. Website updated and everything works perfect !
You are the best ! (and best theme)
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