Viewing 12 posts - 1 through 12 (of 12 total)
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  • April 6, 2022 at 10:23 pm #1347484
    Ludz

    No idea what causes it to break, but any update to the theme or settings change in the Child Theme Options basically breaks the website. The Color Sections change shape & size, text disappears, the background video no longer plays, page elements like Masonry stop showing, etc. It’s not a browser or cache problem.

    Even saving a new URL in the Social Profile section causes the break to happen.

    I’ve tried making small changes a dozen times and I’ve had to restore a backup of the page each time because it just breaks. (website is fine now because I restored a backup)

    • This topic was modified 3 years, 4 months ago by Ludz.
    April 7, 2022 at 9:51 am #1347510
    Nikko

    Hi Ludz,

    Can you setup a staging site for us? so we can check and try to inspect the issues you mentioned.

    Best regards,
    Nikko

    April 7, 2022 at 2:03 pm #1347563
    Ludz

    Private content provided. Thank you

    April 7, 2022 at 4:04 pm #1347580
    Rikard

    Hi,

    Thanks for that. Could you include admin WordPress login details in private as well please?

    Best regards,
    Rikard

    April 7, 2022 at 4:22 pm #1347586
    Ludz

    Yes – thank you!

    April 7, 2022 at 5:10 pm #1347596
    Rikard

    Hi,

    Thanks for that. I can’t load your staging site though, maybe there’s a mistake in the URL?

    Best regards,
    Rikard

    April 8, 2022 at 2:09 pm #1347711
    Ludz

    SiteGround’s staging seems to be spotty.

    April 8, 2022 at 2:37 pm #1347720
    Rikard

    Hi,

    Thanks for that. If file compression is active in the theme under Performance, then the SG Optimiser will create problems. I’ve turned file compression off for you, and that seems to have helped. Please review your site.

    Best regards,
    Rikard

    April 8, 2022 at 3:04 pm #1347722
    Ludz

    That was it! Thank you Rikard! Appreciate your help very much.

    April 8, 2022 at 5:57 pm #1347737
    Rikard

    Hi,

    Great, I’m glad that we could help. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

    April 12, 2022 at 1:32 pm #1348105
    Ludz

    Good to close. Everything seems to be working smoothly now. Thanks again.

    April 12, 2022 at 2:45 pm #1348113
    Rikard

    Hi,

    Thanks for letting us know, I’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

    Best regards,
    Rikard

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Viewing 12 posts - 1 through 12 (of 12 total)
  • The topic ‘Website Breaks with Any Update or Change to Child Theme Options’ is closed to new replies.