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  • March 28, 2025 at 1:52 am #1480299
    my247restore

    Most of my websites animation is no longer working after updating enfold today. I.E Image, animated numbers etc.

    March 28, 2025 at 8:04 am #1480322
    Ismael

    Hey my247restore,

    Thank you for the inquiry.

    The animations worked correctly when we checked the site. Please try to purge the cache before checking the page or switch to incognito mode. Let us know if the issue persists.

    Best regards,
    Ismael

    March 28, 2025 at 12:31 pm #1480347
    my247restore

    Hello,

    Thank you, yes it is still not working on front end after cache purge, tried different browsers, and I also tried it in incognito.

    Specifically, if you check the homepage

    The special headings are janky (moving roughly, happens on other pages too)

    The animated number section doesnt work as intended anymore

    The animations for the images are no longer working.

    March 28, 2025 at 12:40 pm #1480349
    my247restore

    UPDATE*

    I have a third party company who added a script to the header for call tracking purposes. This seems to be causing the issue. Is this something that can be fixed on your end or should I notify the party that the script is causing issues and remove it?

    Thank you for your responses

    • This reply was modified 3 weeks, 1 day ago by my247restore.
    March 28, 2025 at 1:40 pm #1480363
    Mike

    Hi,
    I see an error on your page in the console log ybFun_ReplaceText is not defined I believe this is the script that you are referring to:
    Screen Shot 2025 03 28 at 8.29.29 AM
    often a javascript error can cause other errors in javascripts, if you need this script then please ask the third party to review it as we don’t know this script.
    I recommend removing it to ensure that this is the issue.

    Best regards,
    Mike

    March 28, 2025 at 2:17 pm #1480373
    my247restore

    It’s definitely that. I’ll let them know.

    I appreciate your help.

    Thank you

    March 28, 2025 at 2:20 pm #1480376
    Mike

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

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