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AuthorPosts
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June 25, 2018 at 7:33 pm #977601
Hi there I believe the issue is one that is known.
I am unsure what caused it but doing some searching looks to be common.
Enfold options no longer appear, and the Avia builder just shows a spinning loading circle.
From my own research I think this may be due to the site using https, but I am unsure.
Please help I have searched everywhere and ended up buying the them for a 2nd time to get support as the original person that purchased the theme no longer is with us and you guys don’t look at the theme forest contact form.
Thank you much in advance.
June 25, 2018 at 8:50 pm #977636I have attached more login info
June 26, 2018 at 2:00 am #977735Hi,
Thank you for using Enfold.
The site is running on an older version of the theme, 4.2.2. Please upgrade to version 4.4.1. That should fix the issue with theme options and the builder.
// https://kriesi.at/archives/the-complete-guide-to-updating-enfold
Best regards,
IsmaelJune 26, 2018 at 6:38 pm #978068Could you update it for us ? I believe I sent all the credentials l. I would feel more comfortable if you updated the theme.
June 26, 2018 at 7:47 pm #978115Hi calebcjb,
Best regards,
VictoriaJune 26, 2018 at 8:16 pm #978127Thank you. What tool are you using to verify the php.ini info?
Any chance one you pros can update the theme for me. I would feel more comfortable if you updated the theme opposed to me.
Thanks
June 27, 2018 at 5:04 pm #978491Hi,
Thanks for the update.
Have you created a backup or a restore point of the files/database? We will update the theme once you’ve setup those up just in case. Please send us a copy of the latest version downloaded from your themeforest account.
Best regards,
IsmaelJune 27, 2018 at 7:55 pm #978555Yes, I have. Please see private data.
Also unsure if Victoria was able to verify what I did.
June 28, 2018 at 1:27 am #978645Hi,
I meant a file/database backup created directly to your server. You need to be able to restore the site from that backup. Please ask your hosting provider to create one for you. We can’t download that file because it’s 1GB in size.
Best regards,
IsmaelJune 28, 2018 at 10:50 pm #979131Understood. Backups have been made.
July 3, 2018 at 7:34 am #980425 -
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