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Hello there,
This is a follow up on the case #1407137. Unfortunately, the issue occurred again. All webpages under “Products” menu are not loading correctly, here is an example: https://telcobridges.com/products/voip-media-gateways-tmedia/tmg800-media-gateway/ Here is how the page should look like: https://we.tl/t-yaN4vsBGzE
There are other webpages that include full-width banner with white text on top that don’t load, meaning that about half of the most important pages are loading weird and elements not showing.
I’d really appreciate if we can resolve this and prevent from future happening, as it can negatively impact our business.
Thank you,
AnnaHi Anna,
I tried to check on your website, specifically the link you gave as well as other products but I don’t see the issue.
The issue could probably due to some plugins like caching or optimizations, or it could be a hosting issue.Best regards,
NikkoHi Nikko,
That is right – I needed to update the page and after the update it worked. However, it is only a temporary fix. When the pages are not loading correctly, they look like this: https://we.tl/t-roPzpqNg2j
In terms of caching and plugins, that was the assumption of another moderator – see more details on case 1407137. He cleared cache and turned off the plugin that supposedly caused the breakage, but it was only a temporary fix. I would like to find an ultimate solution to this issue to prevent it from happening again in the future. I would appreciate your help in this.
Thank you!
Regards,
AnnaHi Anna,
Thanks for the screenshot.
It seems the only way for it to look like that is if post css won’t be loaded (post css file link in private content).
Also, I don’t see any reason why it won’t be loaded unless the server fails to serve that CSS file but that rarely happens (or never) if the server is good and stable.
I have adjusted the performance settings in Enfold, please review your site and try to monitor for a few days.Best regards,
NikkoHi Nikko,
Thanks for looking into this, however, the issue still occurred with all the same pages. I had to reboot them this morning by clicking “update” on all of them. Do you think there is anything else we can do to find a solution to this?
Thank you,
AnnaHi Anna,
I have disabled post-css in your website by adding this PHP code:
function custom_avf_post_css_create_file( $create ) { return false; } add_filter( 'avf_post_css_create_file', 'custom_avf_post_css_create_file', 10, 1 );Please review your site and see if the issue still persists.
Best regards,
NikkoHi Nikko,
Thanks for taking care of it. In the past 2 weeks, we havent experienced any issues with the website, so I think disabling post-css worked!
Best,
Anna
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