Viewing 14 posts - 1 through 14 (of 14 total)
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  • June 16, 2022 at 7:07 am #1355435
    Aure1

    After ask Envato to the fail, they suggest to contact with Kriesi.

    Recently we have renew our license throught Envato market, and after add the private Envato token read the next message:

    Last time we checked the token we were not able to connected to Envato:

    Purchases could not be accessed
    Username could not be accessed (needed for your information only)
    E-Mail could not be accessed (needed for your information only)
    Following errors occured:

    Purchases: Your private token is invalid.
    username Your private token is invalid.
    email Your private token is invalid.
    Purchases: A problem occured accessing your purchases. Unable to check for updates.

    June 16, 2022 at 11:33 am #1355473
    Ismael

    Hey Aure1,

    Thank you for the inquiry.

    You may need to adjust the token permission. Please review the following documentation for more info about the token and the required permissions to properly access your account.

    // https://kriesi.at/documentation/enfold/theme-registration/

    The token should have the following permissions.

    View and search Envato sites (checked by default)
    View the user’s Envato Account username
    View the user’s email address
    View the user’s account profile details
    Download the user’s purchased items
    Verify purchases of the user’s items
    List purchases the user has made

    Best regards,
    Ismael

    June 16, 2022 at 12:17 pm #1355478
    Aure1

    Thank you Ismael

    After folow your instructions we have get new token and update the theme. But after reload the web is down. Do you think it´s better if we updload the files

    June 16, 2022 at 2:28 pm #1355500
    Rikard

    Hi,

    Your site looks fine on my end, did you manage to get it working? Adding a token to the backend of your site should now crash it. If you need further help, then post admin WordPress login details in private and share the token you are trying to use.

    Best regards,
    Rikard

    June 17, 2022 at 7:01 am #1355560
    Aure1

    Hi !! Thank you for your reply

    Web works because we have restrored backup.

    But after try to update the theme several times, web breaks. Attached more details. http://www.gptrader.eu

    Thank you very much

    June 17, 2022 at 10:26 am #1355576
    Rikard

    Hi,

    Thanks for the update. So the site breaks after you have updated? Could you try copying the site to a staging server, then perform the update there first please?

    Best regards,
    Rikard

    June 17, 2022 at 3:33 pm #1355614
    Aure1
    This reply has been marked as private.
    June 17, 2022 at 5:45 pm #1355629
    Rikard

    Hi,

    Thanks for that. I just realised that you didn’t post a user name for the FTP account, please post complete FTP login details in private.

    Best regards,
    Rikard

    • This reply was modified 3 years, 7 months ago by Rikard.
    June 18, 2022 at 5:49 am #1355665
    Aure1
    This reply has been marked as private.
    June 18, 2022 at 10:52 am #1355679
    Rikard

    Hi,

    Thanks for the update. The FTP login details doesn’t have a user name, please include that as well.

    Best regards,
    Rikard

    June 18, 2022 at 1:16 pm #1355686
    Aure1
    This reply has been marked as private.
    June 18, 2022 at 7:21 pm #1355708
    Rikard

    Hi,

    Thanks for that. I uploaded the latest version of the theme, and your site displayed an error after that. I activated the parent theme after that, and it came back after. That means the problem is coming from your child theme. Please try removing all your customisations, then add them back one by one, to see which one is causing the problem.

    Best regards,
    Rikard

    June 19, 2022 at 7:35 am #1355747
    Aure1

    Hello Rikard,

    Thank you for your help and support but I´m not agree with your reply. You say our problem is our child theme, but with the old theme version, our webpage works well, so we think the problem is in the lastest parent version.

    Thank you.
    Best Regards

    June 19, 2022 at 10:28 am #1355751
    Rikard

    Hi,

    The version you are updating from is almost 4 years old, what worked in that version might not necessary work in the most recent version. Try following the suggestion I posted earlier, and note that what you put in a child theme is your responsibility.

    Best regards,
    Rikard

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