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  • #846342

    Hi there – my website has these two paragraphs at the top of each page and I have no idea how to correct them… is this something you can help m with please? Also… please don’t ask me to add code… I will struggle terribly. Thank you so much.

    Warning: session_start(): Cannot send session cookie – headers already sent by (output started at /home4/cafevincinq/public_html/wp-content/plugins/captcha/captcha.php:1) in /home4/cafevincinq/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/masonry_entries.php on line 33

    Warning: session_start(): Cannot send session cache limiter – headers already sent (output started at /home4/cafevincinq/public_html/wp-content/plugins/captcha/captcha.php:1) in /home4/cafevincinq/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/masonry_entries.php on line 33

    #846348

    Hi Anna!

    Please try adding following code to Functions.php file in Appearance > Editor

    
    add_theme_support('avia_no_session_support');

    Best regards,
    Yigit

    #846380

    Hi there Yigit

    Many thanks for that…

    Well I added that, it now says:

    Warning: Cannot modify header information – headers already sent by (output started at /home4/cafevincinq/public_html/wp-content/plugins/captcha/captcha.php:1) in /home4/cafevincinq/public_html/wp-includes/pluggable.php on line 1210

    #846390

    Update…

    So it is now still saying the same

    Warning: session_start(): Cannot send session cookie – headers already sent by (output started at /home4/cafevincinq/public_html/wp-content/plugins/captcha/captcha.php:1) in /home4/cafevincinq/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/masonry_entries.php on line 33

    Warning: session_start(): Cannot send session cache limiter – headers already sent (output started at /home4/cafevincinq/public_html/wp-content/plugins/captcha/captcha.php:1) in /home4/cafevincinq/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/masonry_entries.php on line 33

    #846724

    Hi,

    Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    #866777

    Hi – I am terribly stuck here – I added 2 support questions earlier and neither have been responded to – so I checked out my support package and it had expired. I have just renewed it for another 6 months and REALLY need your help please.

    My website is Enfold http://www.cafevincinq.com and I have been trying to add a new page (Weddings) to my site. Although I can manage to get the header bit at the top of the page to save, any content I add thereafter, just vanishes. As soon as I add a color section or text block, once I have gone back into it a couple of times, saved and updated, it just vanishes. PLEASE PLEASE HELP – THIS PAGE IS SUPPOSED TO BE LIVE NOW.

    #866779

    Hi!

    Please post FTP and WP admin logins here privately, so we can look into it.

    Regards,
    Yigit

    #866787

    Hi Yigit

    So relieved to hear from you, woo hoo! Bless you!

    Don’t know what an FTP is (!) but the website login is below in ‘Private Content’

    Is this what you mean please, so sorry to be such a luddite?

    #866788

    Maybe you mean my customer portal on Hostgator…

    #866789

    Hi!

    Please contact your hosting provider and ask for your FTP logins. We are going to need them to overwrite theme files or make changes on them to solve the issue so we are going to need FTP logins to access the files on your server :)
    Edit: Found file manager in customer portal. Will work on it and update you on this thread. Please kindly wait to hear from us

    Cheers!
    Yigit

    • This reply was modified 7 years, 1 month ago by Yigit.
    #866864

    This is what I just received from Hostgator: below:

    #866866

    Hi!

    Thanks for the infortmation! I checked all of your pages but i cannot see any error on them. Does it show up on certain pages? Please flush browser cache and refresh your page a few times – http://wiki.scratch.mit.edu/wiki/Hard_Refresh

    Cheers!
    Yigit

    #866873

    Hi there Yigit

    Many thanks, but the problem is still there. I have flushed browser cache.

    What is happening is this; if you go into one of the 2 new pages (I have tried it with 2 brand new pages) one is in drafts, and one has been published, but does not show up on the main menu, so you have to get to them both from the pages tab on the dashboard.

    I can add a header with no problem, but every time I add a color section then add media, then update, then view page, it shows… all perfect. I then go BACK into the section, edit something, update and then view, and it has vanished. I tried this with a text block too, not just the color section, and that vanished too. I have tried it literally countless times, which is why I thought it may be a glitch on the ‘weddings’ page, so I added a whole new weddings page (the one which is still in the drafts file) and exactly the same thing is happening with this. Please advise, as I am now past my deadline and people should be able to see the wedding page and I have to resolve this problem, then build the thing. Thank you so much for your help

    #867212

    Hi Anna,

    Which version of php are you running? You can hide debug info from users and write it to a log file. Here is how to do it:

    As for the page, I could not log in. Below is what I’ve got.

    Best regards,
    Victoria

    #867213

    Hi Anna,

    Which version of php are you running? You can hide debug info from users and write it to a log file. Here is how to do it:

    As for the page, I could not log in. Below is what I’ve got.

    Best regards,
    Victoria

    #874172

    Hi Victoria

    Nothing seems to sort this problem out. I really need help.

    My login credentials are below.

    When you go the ‘pages’ via dashboard, click on ‘Weddings’

    When I try to add color sections then media it seems to accept it, then I press upload and save and view page. All looks fine. Then I try to add another color section below, or media with parallax, press upload and save, and view, again, all looks good.

    Then I try and add something else and the previous color section and/or media has mysteriously disappeared, so I can get no further.

    I have disabled word fence for you to help.

    Please advise urgently as I am at my wits end. So is my boss.

    #875554

    Hi Anna,

    Credentials did not work for me. Could you please update the credentials?
    Are you getting this error now, with Wordfence disabled?

    Best regards,
    Victoria

    #877698

    Still getting the error, I cannot save new items on new pages – all problems still as above. New credentials:

    #879160

    Hi Anna,

    Can you create a copy of the pages, so that we don’t break anything on this page?

    TO do it easier you can enable the Advanced Layout Builder debug mode . Here is how to do it: http://kriesi.at/documentation/enfold/enable-advanced-layout-builder-debug/
    And copy the shortocdes to the new page.

    Best regards,
    Victoria

    • This reply was modified 7 years ago by Victoria.
    #881429

    Hi Victoria

    Bless you and please don’t worry, the page as it stands is not a problem if something gets broken on this page.

    My knowledge is extremely poor regarding these things, and I would really appreciate if you could go on to my site with the credentials above and try and copy the shortcodes etc. Is this possible do you think please, as I am really not confident at all at perfoming the debug?

    Kindest regards

    Anna

    #881989

    Hi Anna,

    It’s been a while. Do you still experience the same issue?

    Best regards,
    Victoria

    #882661

    Hi Victoria – the problem is STILL there. I am unable to resolve this, my technological experience is non existent. Could you please use my credentials and go into the weddings page and try and sort it out please. I am at the end of my tether as this has been going on for weeks and weeks now and I just have no idea how to resolve it. My boss is livid with me.

    #882716

    Hi Victoria

    The problem is now resolved, so we are all good. Many thanks for your help.

    Kind regards

    Anna

    #882736

    Hi Anna,

    Glad it was resolved!

    Could you please share what was causing the issue, so future readers who might have the same issue could refer to your solution? :)

    Cheers!
    Yigit

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