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  • May 11, 2020 at 4:49 pm #1211865
    marcofrigeri

    Hello,
    i have this problem with Enfold Child Theme enabled.

    Can you help me?

    Warning: include(/web/htdocs/www.curacovid19.it/home/wp-content/uploads/avia_fonts/enfold-knowledgebase/charmap.php): failed to open stream: No such file or directory in /web/htdocs/www.curacovid19.it/home/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/font-manager.class.php on line 471

    Warning: include(/web/htdocs/www.curacovid19.it/home/wp-content/uploads/avia_fonts/enfold-knowledgebase/charmap.php): failed to open stream: No such file or directory in /web/htdocs/www.curacovid19.it/home/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/font-manager.class.php on line 471

    Warning: include(): Failed opening ‘/web/htdocs/www.curacovid19.it/home/wp-content/uploads/avia_fonts/enfold-knowledgebase/charmap.php’ for inclusion (include_path=’.:/php7.3/lib/php’) in /web/htdocs/www.curacovid19.it/home/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/font-manager.class.php on line 471

    May 12, 2020 at 2:53 am #1211960
    Nikko

    Hey Marco,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    May 12, 2020 at 11:35 pm #1212404
    marcofrigeri

    Hey Nikko!
    I tried to reset the read and write rights of the folder structure via FTP and the message disappeared.

    Do I still have to log you into the site?

    May 12, 2020 at 11:56 pm #1212412
    Nikko

    Hi Marco,

    No need since you have already fixed it :)
    Let us know if you still need further assistance.

    Best regards,
    Nikko

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