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  • November 13, 2015 at 11:06 pm #535762
    atrixdave

    Hi guys,

    This one has me super confused. All of the sudden without any updates to the theme or new plugins, the Visual Toolbar disappeared from my site. Happens on all Visual Text Editor elements (Posts, Portfolio Items, Text Elements, etc).

    I tried disabling all plugins and even switched themes to the 2015 theme and its still gone. The cursor is gone, but I can type and paste in text, but it displays in white.

    Any ideas? Not sure where to turn with this…

    Thanks again for all your help!

    Dave

    November 14, 2015 at 5:28 pm #535914
    Elliott

    Hey atrixdave!

    Make sure Enfold is updated to the latest version, 3.4.2, and deactivate all plugins while testing.

    Send us a WordPress login if your still having trouble.

    Best regards,
    Elliott

    November 16, 2015 at 7:28 pm #536849
    atrixdave

    I was able to duplicate this on our staging site. All plugins are deactivated and Enfold is updated.

    Please check this out and see if you can help…login info included.

    Go to Posts > Add New and see the Visual tab on the post body has no cursor or toolbar.

    November 18, 2015 at 4:17 am #537780
    Ismael

    Hi there!

    Thank you for the info. It seems to be a file permission issue. We got this error in the console when we checked the editor:

    http://staging.breitlingenergy.com/wp-includes/js/tinymce/wp-tinymce.php?c=1&ver=4205-20150910 Failed to load resource: the server responded with a status of 403 (Forbidden)

    Make sure that the wp directory has the correct folder and file permission schemes. https://codex.wordpress.org/Changing_File_Permissions#Permission_Scheme_for_WordPress

    Best regards,
    Ismael

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