Viewing 19 posts - 1 through 19 (of 19 total)
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  • June 16, 2017 at 5:37 pm #809018
    emanuelefrancati

    Hi,
    the text editor for all the object with a test not work…
    I’ve upgrade three days ago the WordPress version at the version 4.8 but i don’t say if i’ve the problem only after the upgrade.
    The enfold version is the last: 4.0.7

    The problem is that:
    when i create a new text field, i don’t say the text as is write blank on blank, but don’t see nothing of the option for write.
    New text field

    But the text is there, because if i select the text, is possible to see it.
    text selected

    If i save the page, i can see the correct info on the site, but for editing the text, there are not all the tool panel and isn’t also possible to change the color of the text…

    i try to resolve this issue, but not work:
    – disable all plugin
    – disable and after enable the avanzate editor in the profile user
    – create a new user administrator
    – reinstall wordpress

    Is i disable the editor in the user, i can see in the correct mode the text, because i think is a problem of enfold theme…

    i try all and see more posts in the forum, but i’ve not resolve the issue…

    June 17, 2017 at 11:28 am #809270
    Rikard

    Hey emanuelefrancati,

    Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    June 19, 2017 at 1:06 pm #809744
    emanuelefrancati

    ok,
    thanks.
    I’ve post the details for a account.

    June 20, 2017 at 4:40 am #810109
    Rikard

    Hi,

    Thanks for the details. I opened the text block you have in your only post, but I can’t see the issue there. Where can we see the issue? Please link directly to the page or post in question.

    Best regards,
    Rikard

    June 20, 2017 at 9:27 am #810244
    emanuelefrancati

    Hi,
    you can see the problem inside the page…
    if you see the page “Racconti di viaggio” you can see that in the text field, you can see the text and the tool panel…
    i control the only post that you’ve saw and actually the problem is not there.

    Thanks in advance.

    Regards,

    Emanuele

    June 20, 2017 at 12:57 pm #810336
    Rikard

    Hi,

    Thanks for that, I get the same problem as you are describing. I’m also seeing a lot of error messages on the page, though I’m not sure what is causing them. Just to make sure, could you deactivate all plugins to see if one of them is causing a conflict please?

    Best regards,
    Rikard

    June 20, 2017 at 3:07 pm #810391
    emanuelefrancati

    Sure,
    now all the plugins are deactivated!
    But the problem is the same…
    you can check it

    Regards,

    Emanuele

    June 21, 2017 at 4:54 am #810729
    Rikard

    Hi,

    Thanks for the feedback. Could you try to activate debug mode in order to see builder shortcodes: http://kriesi.at/documentation/enfold/enable-advanced-layout-builder-debug/, then copy the shortcode of the problem page to a new page please?

    Best regards,
    Rikard

    June 21, 2017 at 9:48 am #810860
    emanuelefrancati

    sorry..
    but i follow your guide and now isn’t possible go to the site…
    you can see, that is impossible to go in http://www.tipintravel.com

    June 21, 2017 at 9:57 am #810864
    emanuelefrancati

    i resolve it, now is possible the access in the site.
    i’ve write the code in the functions.php, and then i create a new page with the short code in the new visibile box.

    i see that if i create a new page, the editor text is right and there’re all functions, but for the old pages, the problem is the same…
    a possible solution is create a new page and modify it, but if i’ve a page with more contents and appears the problem, isn’t possible to copy all in a new page…
    i want resolve the problem in the old pages if is possible.

    June 21, 2017 at 5:25 pm #811061
    Victoria

    Hi emanuelefrancati,

    You can take the shortcodes code and paste it on the new page and see if the issue is still there.

    Best regards,
    Victoria

    June 21, 2017 at 5:36 pm #811066
    emanuelefrancati

    Hi,
    no, any new page not have the problem.
    But is possible that return in a page?
    or have you resolve the issue?

    June 22, 2017 at 3:42 pm #811614
    Victoria

    Hi emanuelefrancati,

    What I meant was that you can make the same page, like a copy of it, just copy codes from it to a new page and see if those will work.

    Best regards,
    Victoria

    June 22, 2017 at 3:51 pm #811621
    emanuelefrancati

    ok, i’ve understand, but the problem is solving?
    have you modify anything in the code?

    June 22, 2017 at 7:25 pm #811775
    Victoria

    Hi emanuelefrancati,

    No, I have not. Did you do anything? So the issue is gone?

    Best regards,
    Victoria

    June 23, 2017 at 9:20 am #812015
    emanuelefrancati

    Hi,
    if i create a new pagee the issue is gone, but if i go on the old page, the problem still here…
    in the new page the text editor is ok, but in the old pages with the problem, still here and the text editor there isn’t….
    i want know if the issue is resolved or is a open case.

    Thanks

    Emanuele

    June 23, 2017 at 5:47 pm #812209
    Victoria

    Hi Emanuele,

    The issue is not resolved, could you send us your server logs?

    Best regards,
    Victoria

    June 26, 2017 at 12:41 pm #813020
    emanuelefrancati

    sorry,
    but i don’t know how i can take the logs from my server.
    I’ve not accesso to the log files, is an aruba hosting.

    June 26, 2017 at 3:19 pm #813093
    Victoria

    Hi emanuelefrancati,

    You can write to their support and ask them for the logs.

    Best regards,
    Victoria

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