Viewing 8 posts - 1 through 8 (of 8 total)
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  • May 11, 2021 at 3:33 am #1299508
    ropoventures

    When editing page elements, the visual editor appears blank. However, there is actually white text. When looking at the text tab it shows the html code. Help please

    May 11, 2021 at 5:13 am #1299527
    Jordan Shannon

    Hey ropoventures,

    Please provide a link to the site/page in question so we can look into this issue further.

    Best regards,
    Jordan Shannon

    May 13, 2021 at 3:41 pm #1300174
    ropoventures

    Hi Jordan,

    It’s axelum.ph.

    Thanks!

    May 15, 2021 at 4:47 am #1300454
    Rikard

    Hi,

    Thanks for that, but we need to be able to access the backend of your site, in order to check this problem for you. Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply. Also let us know where and how we can reproduce the problem.

    Best regards,
    Rikard

    May 20, 2021 at 3:30 pm #1301403
    ropoventures
    This reply has been marked as private.
    May 21, 2021 at 12:11 pm #1301599
    Rikard

    Hi,

    Thanks for that. Please enable debug mode, so that we can copy the content of the problem element to a test page: https://kriesi.at/documentation/enfold/intro-to-advanced-layout-builder/#debug-mode. We can do it for you, if you give us permission to do so.

    Best regards,
    Rikard

    May 23, 2021 at 7:46 am #1301821
    ropoventures

    Hi Rikard,

    Please proceed in enabling debug mode for me.

    Thanks!

    May 24, 2021 at 8:13 am #1301929
    Rikard

    Hi,

    Thanks for that. I’ve activated debug mode, and moved the problem content to a test page, but I haven’t been able to find the problem unfortunately. Could you try disabling all plugins, to see if that makes any difference please? I’m seeing several error messages when editing pages on your site, and it’s likely due to a plugin conflict.

    Best regards,
    Rikard

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