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  • #779031

    Hi,

    I have a website where the visual editor on posts doesn’t work, only the text and advance layout editor.

    I tried disabling all plugins, didn’t work.

    I tried using twentysixteen, it works. The I can switch from visual editor to text.

    My question is, why it doesn’t work on enfold theme? I have an updated version of it, same with WordPress.

    Can you please help?

    *screencast attached
    http://screencast-o-matic.com/watch/cbfFcyX1og

    #779087

    Hey Geoffdoyle,

    Could you try updating the theme to the latest version (4.0.5) to see if that helps please? http://kriesi.at/documentation/enfold/updating-your-theme-files/. If not then please try deactivating all plugins to see if there is conflict coming from any of them. If that doesn’t work either then please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    #779733

    Hi,

    Yes, the theme is updated same with plugins installed.

    I already deactive, and active the plugins one by one to see if there’s any conflict with them, they are not.

    But when I switch to twentysixteen, the visual works fine. Its when I went back to enfold, same issue on the visual editor.

    #779815

    Hi,

    Thanks for the feedback and details. You are getting the following errors on the backend, please see private. I’m not sure what is causing that though, could you try clearing the cache from your caching plugin and leave it deactivated please?

    Best regards,
    Rikard

    #779829

    Hi,

    I cleared my cache before disabling the cache plugin, cleared my cache again and check the post, same issue.

    Can you please check if there are other factors why it doesn’t work?

    Here’s screencast
    http://screencast-o-matic.com/watch/cbfqhBXiyk

    Thanks!

    #779874

    Hi,

    I’m not sure why you are getting that error to be honest, I’ve never seen it before. Could you try reinstalling WordPress to see if that helps? If not, are we allowed to disable plugins on the site?

    Best regards,
    Rikard

    #780233

    Hi,

    You have my permission to disable the plugins on the site. ( however they were disabled before and that didn’t help)

    Do you have any other ideas?

    Thanks

    Kyran

    #780235

    I have also reinstalled wp and that didn’t solve the issue

    #780794

    Hi,

    Can you try adding this code in wp-config.php:

    define('CONCATENATE_SCRIPTS', false);

    Hope this helps.

    Best regards,
    Nikko

    #780953

    Hi Nikko,

    I added that code to wp-config.php and still no luck. What else can I try?

    Thanks

    #781456

    Hi,

    At the moment I couldn’t think of any fix since it’s hard to identify what’s causing it. Can you give us ftp access? so we can check further and try to debug.

    Best regards,
    Nikko

    #783200

    Hi,

    Here are the details

    #784518

    Hi,

    we need FTP access instead, to be able to login via Filezilla for example. Let us know when you’re ready to provide login details to us.

    Best regards,
    Andy

    #789939

    Hi Here it is:

    #790046

    Hi,

    Thanks for providing us with admin, cpanel and ftp access, though ftp access doesn’t have any content but don’t mind this :)

    It should be fixed now. I have found out that the issue was caused by this code in functions.php:

    
    function defer_parsing_of_js ( $url ) {
    if ( FALSE === strpos( $url, '.js' ) ) return $url;
    if ( strpos( $url, 'jquery.js' ) ) return $url;
    return "$url' defer ";
    }
    add_filter( 'clean_url', 'defer_parsing_of_js', 11, 1 );

    I have replaced it with this code:

    
    if (!(is_admin() )) {
        function defer_parsing_of_js ( $url ) {
            if ( FALSE === strpos( $url, '.js' ) ) return $url;
            if ( strpos( $url, 'jquery.js' ) ) return $url;
            return "$url' defer onload='";
        }
        add_filter( 'clean_url', 'defer_parsing_of_js', 11, 1 );
    }

    Let us know if it’s good on your end :) Also, this is not Enfold related but your error_logs (you can see this in cpanel, public_html) is already 6mb, showing this error:

    PHP Warning:  Module 'memcache' already loaded in Unknown on line 0

    You might want to check out the following threads:
    http://www.somacon.com/p520.php
    http://stackoverflow.com/questions/32764981/php-warning-module-already-loaded-in-unknown-on-line-0
    Hope this helps :)

    Best regards,
    Nikko

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