Viewing 22 posts - 1 through 22 (of 22 total)
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    Posts
  • November 17, 2017 at 1:38 am #877873
    astrid1977

    Hi,
    I added a video into layerslider but it is not opening whit auto play on mobile. I also getting this error in the web console.

    Uncaught TypeError: Cannot read property 'ready' of undefined
at l (avia.js?ver=4.2:2481)

    And full screen also not working. Hope somebody can help me out.

    November 17, 2017 at 1:10 pm #878042
    astrid1977

    Hello?

    How long i need to wait on a reply form the support?

    November 18, 2017 at 12:55 pm #878538
    astrid1977

    Hello. I am waiting for 24 hours for a reply from the support. Everybody is getting support in minutes. Why the special treatment?

    November 18, 2017 at 1:16 pm #878549
    astrid1977

    This is my last time i use this theme. Thanks a lot for wasting my time…..

    November 18, 2017 at 1:42 pm #878559
    Victoria

    Hi astrid1977,

    Credentials did not work for me. Could you please update the credentials.

    Please refrain from bumping or replying to your own thread because it gets pushed back to the end of the queue and moderators won’t be able to provide a response immediately. Please be patient while we go through the rest of the queue. Thank you for your understanding.

    Best regards,
    Victoria

    November 18, 2017 at 2:13 pm #878566
    astrid1977

    Hi Victoria,

    I updated the crendentials.

    November 18, 2017 at 4:11 pm #878582
    astrid1977
    This reply has been marked as private.
    November 18, 2017 at 4:47 pm #878585
    astrid1977

    What i do not understand is that i waited for 12 hours without bumping or replying to my own thread and din`t get a reply and other get helped in a couple of minutes. So there for i am pissed off.

    November 20, 2017 at 1:58 pm #879112
    Yigit

    Hi,

    Sorry for the late reply! I have now added your thread to my personal queue.

    Could you please try re-updating the theme via FTP and overwrite all theme files – kriesi.at/documentation/enfold/updating-your-theme-files/?
    If that does not work either, please post FTP logins here privately as well and let us know if we can de-activate all active plugins and overwrite theme files if necessary?

    Cheers!
    Yigit

    November 20, 2017 at 4:20 pm #879192
    astrid1977

    Hi,

    Great ! I overwrite the theme files but still getting the error.
    Is it possible to turn on pause and mute button only? And turn off full screen on Vimeo movies in the slider?

    Thanks
    Astrid

    November 20, 2017 at 6:41 pm #879279
    Yigit

    Hi,

    I edited your page and choose to display LayerSlider using Advanced Layerslider element in Media Elements tab of ALB and then added Video element right below it and chose to display it only on mobile. Then went to LayerSlider WP options and chose to hide your slider on mobile.

    Please review your website :)

    Best regards,
    Yigit

    November 20, 2017 at 7:06 pm #879297
    astrid1977

    Hi,

    Thanks, but the error is still there and my question is why the movie don`t automatically play on mobile :D

    Uncaught TypeError: Cannot read property ‘ready’ of undefined
    at l (avia.js?ver=4.2:2481)

    November 20, 2017 at 7:57 pm #879323
    astrid1977

    Thanks for nothing i gonna remove my account i don`t have time for playing around.

    November 20, 2017 at 8:09 pm #879327
    Yigit

    Hi,

    Troubleshooting issues may take a while. For example there were two Enfold parent themes installed on your website. I was not able to remove the old one from WordPress dashboard, therefore i deleted it via FTP. Please try updating WordPress version. It seems like you have changed admin logins so we are not able to do that for you.

    If you change your mind, we will be here, willing to try and help you :)

    Regards,
    Yigit

    November 21, 2017 at 3:22 pm #879758
    astrid1977

    Hi,

    My excuses for not having patience.

    For example there were two Enfold parent themes installed on your website.
    That is strange the child and parent theme is only installed and i just did a new clean install whitout child theme and i have the same issue`s.

    I read about why the videos wont auto play on mobile and tablet, now i understand that. I have the next isues,
    i still getting the error in the console after updating WordPress. Next issue is the layers wont stay into the canvas width (see screenshot), the layers fall out off the canvas from LayerSlider. And last issue is when i turn out the video for tablets it still show the video on tablet. On phone it work it show the picture background instead the movie.

    Regards,
    Astrid

    • This reply was modified 7 years, 5 months ago by astrid1977.
    November 22, 2017 at 6:55 pm #880405
    astrid1977

    Hi, I dont whant it on full width. It need to work on full screen that it dont fall out the canvas that is not working right.

    November 22, 2017 at 8:53 pm #880436
    Yigit

    Hi Astrid,

    That is because you are using video layer as background and not background image. I switched slider layout to responsive and set slider wrapper to black. However that makes all layers, including your video layer 1110px in width.
    Please review your page and let us know what you think :)

    Best regards,
    Yigit

    November 22, 2017 at 10:31 pm #880488
    astrid1977

    Hi Yigit,

    Thanks! but that is not what i mean. I want it like this website full screen hero.
    On that website the text layers or good not fall out the canvas. Why it do not work on the new version from enfold theme?

    And what is wrong whit the error i still get in the web console? 

    Uncaught TypeError: Cannot read property 'ready' of undefined
at l (avia.js?ver=4.2:2481)

    Best regards,
    Astrid

    November 22, 2017 at 10:48 pm #880497
    astrid1977

    And why do i not get straight answers to my questions? I open this thread 5 days ago and still i din`t get answer on my first question.

    November 23, 2017 at 1:46 am #880564
    astrid1977

    This is for the support staff!! You should all be a shame off your self’s. This is not right how you treat people. And you beter test your themes before release it.

    November 23, 2017 at 1:46 am #880565
    astrid1977

    ……………………

    • This reply was modified 7 years, 5 months ago by astrid1977.
    November 27, 2017 at 4:05 am #882080
    Ismael

    Hi,

    We are very sorry for the late response. I tried to login to the site to check the issue but the login credentials are not working. Please check it carefully. I’ll ask Yigit to check the thread again. Thank you for your understanding.

    Best regards,
    Ismael

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