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  • July 8, 2016 at 9:42 am #658313
    riskagency

    Hi

    I’ve just posted a new Vimeo video to my site (http://riskagency.org/media/#video) and unfortunately it is not embedding properly.

    The video above it currently works fine, but the one i have just added (https://vimeo.com/173671406) only shows up a link.

    Any ideas?

    Thank you!
    Huan

    July 9, 2016 at 11:33 am #658732
    Rikard

    Hey riskagency,

    Please send us a temporary admin login so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Thanks,
    Rikard

    July 9, 2016 at 4:02 pm #658809
    riskagency

    Thanks

    July 12, 2016 at 12:21 pm #659781
    Andy

    Hi,

    Please update the theme to the latest version. That should fix any issues you are currently experiencing :)

    To update to the latest version follow the simple instructions here. (Or if you want the super detailed explanation you can read this blog post)

    If that does not help, feel free to reply here and we will take a closer look at the issue. In that case please also add your WordPress login credentials (in the “private data” field) so we can take a look at your admin area

    Best regards,
    Andy

    July 12, 2016 at 2:49 pm #659895
    riskagency

    Hi thanks,

    I’ve made some changes to the custom.css file. Will these be effected by updating the theme?

    Huan

    July 12, 2016 at 2:53 pm #659898
    Andy

    Hi,

    no, however, make a backup, just in case. We recommend to use a child theme to be 100% safe when updating.

    Best regards,
    Andy

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