Viewing 13 posts - 1 through 13 (of 13 total)
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  • March 4, 2014 at 5:52 pm #232328
    papernapkinmarketing

    I am not sure why but all our videos stopped working. We’ve tried it on FireFox and Internet Explorer and I’ve messed with all the settings but it doesn’t seem to fix it. Check out a few of the pages we’re having issues with (videos aren’t working anywhere on the site) by visiting http://papernapkinmarketing.com/portfolio-item/orchard-heights-dental, http://papernapkinmarketing.com/portfolio-item/amfar. Help. In advance, thank you!

    March 5, 2014 at 9:01 am #232605
    Ismael

    Hi papernapkinmarketing!

    Thank you for using the theme. I hope you’re doing well today.

    The latest version 2.5.4 of Enfold includes a better video integration with the slider and the color section. Please download it on your themeforest account then update the theme via FTP. Watch this video by Devin: https://vimeo.com/channels/aviathemes/67209750

    Did you add any plugins prior to the issue? You might want to deactivate them, see if the issue persist.

    Cheers!
    Ismael

    March 7, 2014 at 1:54 am #233446
    papernapkinmarketing

    I’ve deactived all the plug in’s and still nothing. In fact, I tried adding just a single video to the page and it works. The issue is with the Easy Slider. Images work fine but videos don’t work at all. I don’t know how and am nervous to reupload the theme update fearing that I may loose everthing. Help, please.

    March 7, 2014 at 3:09 am #233486
    Josue

    Hi,

    Can you create an administrator account and post it here as a private reply?

    Regards,
    Josue

    March 7, 2014 at 5:21 am #233582
    papernapkinmarketing
    This reply has been marked as private.
    March 7, 2014 at 5:25 am #233585
    Josue

    Hi!

    The username provided is not working (use this email: (Email address hidden if logged out) ).

    Regards,
    Josue

    March 7, 2014 at 5:29 am #233588
    papernapkinmarketing
    This reply has been marked as private.
    March 8, 2014 at 1:20 am #234071
    papernapkinmarketing
    This reply has been marked as private.
    March 8, 2014 at 9:31 pm #234242
    Ismael

    Hi!

    You didn’t update the theme to 2.5.4. Please download the latest version on your themeforest account. Note that the videos on mobile version will be disabled on the next release of Enfold. You will be required to add a fallback image for the video for mobile devices.

    Best regards,
    Ismael

    March 8, 2014 at 10:13 pm #234259
    papernapkinmarketing
    This reply has been marked as private.
    March 10, 2014 at 3:48 am #234474
    Ismael

    Hi!

    I’m sorry but you’re not using the latest version. I’m not sure why the Theme Options Update is saying otherwise. Please download it on your themeforest account then update the theme via FTP. Watch this video by Devin: https://vimeo.com/channels/aviathemes/67209750

    Cheers!
    Ismael

    March 10, 2014 at 5:48 am #234487
    papernapkinmarketing

    Hi Ismael,

    Can you tell me which version I have? I can’t find that information. Also, if I download and add the latest version will it overwrite my pages and erase all the content I have so far?

    At this point I am only stuggling with the video. Is there one specific update within the ftp file I can make?

    Todd

    March 10, 2014 at 7:21 am #234538
    Ismael

    Hi!

    You’re using 2.5.2 which doesn’t include the video integration script that is specified on the 2.5.4 change log. Please download 2.5.4. Don’t worry about the contents they still be intact when you update the theme via FTP.

    Cheers!
    Ismael

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