Viewing 10 posts - 1 through 10 (of 10 total)
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  • May 22, 2019 at 2:03 pm #1103276
    Chris_85

    Hello,
    i use a videoslider-element on a single page. The Slider is working for desktop but not on mobile. On mobile there is nothing.
    please have a look.

    Thanks!

    May 25, 2019 at 8:09 pm #1104202
    Mike

    Hey Chris_85,
    Sorry for the late reply, I see in your child theme you have an old version of the “header.php” please try updating to the latest version, please don’t forget to add your custom header code to the new header.php and save your current one as a backup.
    Then clear your browser cache, if this doesn’t help try disabling your plugins and clear your browser cache again.

    Best regards,
    Mike

    May 27, 2019 at 2:27 pm #1104517
    Chris_85

    Hi Mike,
    i updated the header.php in my child Theme. But also after upadting to the latets version the video-slider is not working on mobile. Can you plz. have a closer look?

    Best Regards
    Chris

    May 30, 2019 at 6:29 am #1105347
    Nikko

    Hi Chris,

    I have tried to flush out the cache and temporarily disable wp super cache and autoptimize plugin and disabled js/css merging and minification to see clearer the error on the web console.
    I get the following result in the screenshot in private content.
    Can you try to flush out the cache and temporarily disable all plugins and switch it to the parent theme? maybe plugins or some codes in the child theme are causing it.

    Best regards,
    Nikko

    June 3, 2019 at 3:09 pm #1106725
    Chris_85

    Hi,

    thanks for your answer. When i disable all plugins i git the following error in the web consol (look to provate section)

    Can you tell me where this error came from? In my opinion, it has nothing to do with the child theme !!!

    Best regards

    June 4, 2019 at 5:10 am #1106915
    Rikard

    Hi,

    Thanks for the update, what happens if you remove any dots or special characters in the file name? You could try to upload the same file named just test for instance.

    Best regards,
    Rikard

    June 4, 2019 at 10:26 am #1106971
    Chris_85

    Hi,

    even if I remove the video with the dots in the name, the error remains. Any other solutions?

    Best regards

    June 7, 2019 at 9:18 am #1108176
    Nikko

    Hi Chris_85,

    We apologize for the delayed response.
    We are looking further on the issue, hoping for your patience :(

    Best regards,
    Nikko

    June 7, 2019 at 11:14 am #1108236
    Chris_85

    Hi Nikko,

    thanks! i will wait for your answer…

    Best regards

    Chris

    June 7, 2019 at 2:29 pm #1108267
    Nikko

    Hi Chris,

    Thanks for your patience, I was focusing too much on the error when it was actually missing a fallback image that’s why that error appears.
    Videos in the slider is disabled on mobile devices because of performance and bandwidth issues.
    The only workaround for this is either to use fallback image or hide the slider in mobile and use a Video element.
    We apologize for the inconvenience :(

    Best regards,
    Nikko

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