Viewing 11 posts - 1 through 11 (of 11 total)
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  • #1493727

    Happy new year all,

    I have noticed that videos that used to open in lightbox on some older blog articles (and on a new one I’m creating now) no longer open in lightbox, but instead open a new tab on desktop Chrome. I have checked Enfold theme settings and lightbox is still enabled.

    Can you tell me what might be going wrong and how I can fix it?

    Sample url of article from 2021 that used to launch lightbox for the videos: https://www.thomashenthorne.com/novato-home-prices-set-records/

    Thanks,
    Rob

    #1493729

    Solved: I figured out this is only happening when I’m logged in as an admin. Something about the cookie consent not persisting as every time I load a page I have to click “ok” on the cookie consent banner to dismiss it. Works fine in incognito and when not logged in.

    Any ideas as to why the cookie banner won’t persist when logged in as an admin on chrome?

    #1493750

    Hi,

    Thank you for the inquiry.

    Looks like the site is restricted to certain countries as we can’t access it. Is this issue only happening in Chrome? Have you tried manually clearing the cookies and then refreshing the page?

    Best regards,
    Ismael

    #1493751

    Hi Ismael, I have worked in the past with WP Engine to turn off the geo blocking but I guess it is still there even though they say they removed it. Sorry. Is Mike still a US based mod, maybe he could see it, or you could use VPN to spoof an USA IP address?

    Basically, for users this is not an issue because the site works fine as long as you’re not logged in as admin. As admin it is annoying to have the cookie notice pop up constantly.

    Please let me know what I can do to help you help me.
    Best,
    Rob

    #1493780

    Hi,
    Since this only occurs when logged in as a admin, can you provide an admin login for us to check?

    Best regards,
    Mike

    #1493781

    See private content

    #1493792

    Hi,
    I checked your page: https://www.thomashenthorne.com/novato-home-prices-set-records/ and a couple of others in Edge, Firefox, Chrome & Brave, I also disabled the AD blocker for each and the top video opened in a lightbox and the cookie notice only showed once in each browser, even when reloading or viewing a different page. I’m on Windows, so if you are using a Mac try checking your AD blocker settings in your browser and in the system settings, if I recall correctly there is also a option there. I made no changes on your site since I could not reproduce logged in as a admin or logged out, or incognito mode.
    So I’m not sure why your cookie notice keeps showing for you, you might want to see if your browser has any extensions.

    Best regards,
    Mike

    #1493799

    Hey Mike, thanks for checking it out. That is very strange. I’m on Chrome, Win 11. A bit more in private content.

    Strange as I use this same chrome profile on other devices and don’t have this issue. Sounds like a non Enfold issue so I’ll take it from here.

    #1493801

    Hi,
    I looked at your css, and as long as you are still using the ihf-contact form and the pojo-a11y you should be fine, Enfold doesn’t change classes so it will be backward compatible.
    Shall we go ahead and close this thread?

    Best regards,
    Mike

    #1493804

    sure thing, thanks Mike.

    #1493806

    Hi,
    Glad that we could help, if you have further questions please open a new thread and we will try to help. Thanks for using Enfold.

    Best regards,
    Mike

Viewing 11 posts - 1 through 11 (of 11 total)
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