Viewing 21 posts - 1 through 21 (of 21 total)
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  • July 22, 2021 at 8:52 am #1311377
    bsingenberger

    Hi
    We have integrated various videos (widgets) in the sidebar, which have always run correctly and have now not been loaded for a few days. The problematic update WordPress 5.8 and Enfold 4.8.4 have deliberately not yet been carried out and nothing has been changed.
    The link of the page is in the Private Content.
    What could be the solution?

    July 22, 2021 at 9:58 am #1311408
    wzshop

    Same here, any fix?

    July 23, 2021 at 6:12 am #1311724
    Rikard

    Hi bsingenberger,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    July 23, 2021 at 6:13 am #1311725
    Rikard

    Hi wzshop,

    Please open a new thread and include WordPress admin login details in private, so that we can have a closer look at your site.

    Best regards,
    Rikard

    July 23, 2021 at 7:39 am #1311741
    bsingenberger
    This reply has been marked as private.
    July 25, 2021 at 6:32 am #1312152
    Rikard

    Hi,

    Thanks for that. I see the same problem on my end, and I can reproduce the problem on a local installation. I’m not sure if this is theme problem though, since the widget doesn’t display anything when I activate the Twentytwenty-One theme either. Would you be able to verify those results on your end?

    Best regards,
    Rikard

    July 26, 2021 at 11:58 am #1312397
    bsingenberger

    Hi Rikard,
    Thank you for your answer.
    I have not installed the Twentytwenty-One theme and have not changed anything. What do you mean by verify? Should I reinstall the theme and activate it?

    Bet regards,
    Beat

    July 27, 2021 at 1:20 pm #1312739
    Rikard

    Hi,

    I’m asking if you could activate a default WordPress theme, to see what happens then? Are the videos working as they should after that, or is the behaviour the same as when Enfold is active? They did not work on my test site, when I activated TwentyTwenty-One. That is why I’m asking if you could check and verify if you are seeing the same behaviour?

    Best regards,
    Rikard

    August 2, 2021 at 11:57 am #1313888
    bsingenberger
    This reply has been marked as private.
    August 4, 2021 at 4:56 am #1314242
    Rikard

    Hi,

    Thanks for the update. I get the same results now on a local installation, it’s working as it should when a default WordPress theme is active. I don’t have a solution for you at the moment unfortunately, but I’ve reported this problem to our developers. Please reply to this thread so that it gets added back to our support queue.

    Best regards,
    Rikard

    August 7, 2021 at 6:05 am #1314959
    Ismael

    Hey!

    We cannot reproduce the issue on version Enfold 4.8.6 and WP 5.8. We used one of the videos in your site for testing. Please check the screenshot below.

    Screenshot: https://postimg.cc/KKzGdzTV

    Do you have a staging version of the site? We would like to try and disable the plugins temporarily.

    Cheers!
    Ismael

    August 7, 2021 at 5:13 pm #1315045
    wzshop

    See your own demo: https://kriesi.at/themes/enfold-startup/

    August 8, 2021 at 2:13 pm #1315118
    bsingenberger
    This reply has been marked as private.
    August 9, 2021 at 3:21 am #1315185
    Ismael

    Hi,


    @wzshop    : We cannot find any video widget in the above demo. Where did you see the issue exactly?


    @bsingenberger    : Looks like the media element script is disabled. The videos started loading correctly again once we set the Enfold > Performance > Selbst gehostete Video und Audiofunktionen (WP-Mediaelement-Skripte) to the third option.

    Best regards,
    Ismael

    August 9, 2021 at 9:27 am #1315792
    wzshop

    Hi Ismael,
    Just in the header. However it seems to be working now on my installation / updated version.

    August 9, 2021 at 9:34 am #1315794
    bsingenberger

    Hi Iismael
    Thanks for the answer and solution to the problem.
    It is interesting that nothing was changed in these parameters and after an update this setting had to be adjusted.
    The ticket can be closed.

    Best regards,
    Beat

    August 10, 2021 at 6:44 am #1315956
    Rikard

    Hi Beat,

    Thanks for the update. We’ll keep this thread open, in case someone else should have the same problem.

    Best regards,
    Rikard

    August 11, 2021 at 10:22 am #1316236
    wdi
    This reply has been marked as private.
    August 12, 2021 at 6:20 am #1316366
    Ismael

    Hi,

    @wdi: You have to update the theme from version 4.1 to 4.8.6. The update should help fix the issue with the video. You may need to toggle or temporarily disable the Enfold > Performance > File Compression settings after the update.

    Best regards,
    Ismael

    August 12, 2021 at 7:02 am #1316385
    HuxburyQuinn

    Hi ,

    I had similar issue with both Vimeo and Youtube videos

    Enfold > Theme Options > Performance > Javascript file merging and compression
    Disable JS compression – Your videos will show
    Enable JS Compression – Your videos will not show

    I have also “Delete old CSS and JS files?” and updated
    flushed cache put Cloudflare into development mode.

    Video will not show with Enfold Enable JS Compression

    Enfold Video Not Showing Youtube and Vimeo

    Wordpress: 5.8
    Enfold: 4.8.6.1

    NOTE! This is also effecting display of some page content images and Post Feature images etc.

    August 13, 2021 at 6:31 am #1316536
    Ismael

    Hi,


    @HuxburyQuinn    : Thank you for the info. Please try to open a new thread and post the site details in the private field so that we could check the issue further. For the meantime, try to disable the file compression settings and use another plugin such as Autoptimize or BWP. We will close this thread for now.

    Best regards,
    Ismael

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