Viewing 10 posts - 1 through 10 (of 10 total)
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  • February 17, 2016 at 3:01 pm #584755
    RJ

    Hi,

    I added a fullscreen slider on this page: http://mx3d.com/projects/bridge/
    i also added fallback images for all the videos but when i visit the site on for example an iPhone i can’t click the image and nothing happens.

    Is this a bug? I am aware of the autoplay restriction on mobiel devices but that isn’t the case here i believe.

    Can you see what’s the issue?

    Thanks in advance!

    February 17, 2016 at 3:03 pm #584758
    RJ

    btw:

    I assume that you should be able to click on the fallback image and open the video or am i wrong?

    This used to work fine last year.

    • This reply was modified 8 years, 10 months ago by RJ.
    February 18, 2016 at 8:33 am #585228
    Rikard

    Hi,

    Please send us a temporary admin login so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    February 18, 2016 at 11:33 am #585303
    patriscia

    Hello I also have me the same problem but not in fullscreen slider but in easy slider.
    http://www.biluba.com

    February 18, 2016 at 11:39 am #585308
    RJ

    Just sent you a login!

    • This reply was modified 8 years, 10 months ago by RJ.
    February 19, 2016 at 6:22 am #585865
    Rikard

    Hi @Tien Vijf,

    I can’t see any login details, could you please post them in the Private Content section of your reply? That way all moderators can access them.

    Best regards,
    Rikard

    February 19, 2016 at 10:43 am #585945
    RJ

    And again!

    February 22, 2016 at 3:05 pm #587169
    Andy

    Hey!

    you are using a caching Plugin, so go into plugin’s settings and choose to switch off caching. Deactivate this and all other plugins. Afterwards clear browser cache and hard refresh a few times.

    Best regards,
    Andy

    February 22, 2016 at 6:10 pm #587347
    RJ

    Thanks for your reply Andy.

    I tried all that but no difference. It doesn’t seem to be a caching problem because a lot of different people are experiencing the same problem even when i deactivate caching. And it’s on mobile devices only not desktops.

    It used to work fine until like a few weeks so i don’t know what happened.

    Any other idea?

    February 25, 2016 at 10:14 am #588846
    Ismael

    Hey!

    I assume that you should be able to click on the fallback image and open the video or am i wrong? This used to work fine last year.

    The video is completely disabled on mobile devices. It will just show the fallback image and you can’t click on it to play the video. This is the default behaviour ever since we removed the video slider support on mobile. Workaround is to add an actual video specifically for mobile. You can toggle the display of the elements by using css media queries: https://kriesi.at/support/topic/how-to-hide-some-elements-in-mobile-version/#post-362859

    Cheers!
    Ismael

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