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Posts
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Hello,
All of a sudden the video on our homepage wont load. I tried re-uploading it, and deleting/recreating the Content Element. It’s not working for any of the people in our office.
Here’s the link to our homepage: http://twosixdigital.com/
Thanks in advance for your help!
MarissaHey marissaconniff,
Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.
Best regards,
RikardHi,
Thanks for that, I’m not sure why that is not loading though. I see an error message on the page, please see private. Are you using a CDN to load content? If so then please try turning it off. Also, did you try hosting the video with Youtube or Vimeo instead to see if that works?
Best regards,
RikardI’m completely stumped. We have had the same video up for months, and it stopped working all of a sudden. We would prefer not to have a YouTube or Vimeo video.
I also just tried to replace the video with an image, and now the full-width slide isn’t showing up at all….
Sorry once again. What’s even WEIRDER is I removed the full width slider, replaced it with a simple jpg image, and that doesn’t show up either….
And now my homepage is completely blank and/or broken depending on what computer I’m viewing it on…HELP!
Hi,
Thanks for the feedback. Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.
Best regards,
RikardHello,
Same URL and login as before: http://twosixdigital.com/
Hi,
Thanks for that, I’m not sure what’s going on there so I think we will have to do some general debugging. I’m still seeing the error message in private, would you have any idea what that could be coming from?
First off, could you try to disable all plugins to see if one of them is causing a conflict please? Also make sure to clear the cache from your caching plugin and leave it deactivated.
Best regards,
RikardHello,
I tried deactivating all of my plugins and clearing my cache, and the issue persists.
Marissa
Hi,
i think i have the same problem. my video won’t play anymore…overnight.do we have the same problem?
best
axelFixed this on our site by adding the css below to the Enfold > General Styling > Quick CSS area…
#top .av-video-slide video {
height: auto !important;
}
#top .av-video-slide .mejs-container {
width: 100% !important;
}Cleared the cache and that did the trick! Be sure to correct this on your next release!
Hi Marissa,
thanks, that worked for the desktop-page.for screens smaller than 989px, I use a regular video element and that seems to have a similar problem. do you have a CSS fix for that as well?
anstifter.org/beispiel
Best
AxelHi,
Great, glad everyone got their problems solved and sorry for the problems. And yes, this will be fixed in the next version.
Best regards,
RikardHello,
It should be noted there is also an issue with the video size. Our web developer is unable to fix this issue. It needs to be fixed on the next update.
When can we expect the new update?
Marissa
I had fullwidth videos on frontpage, but when I updated Enfold, all the sudden videos on updated sites stopped working. :(
Hi marissaconniff,
I’m not sure what you mean by your last post, could you try to explain a bit further please?
Best regards,
RikardHi tammiviestinta,
Please open a new thread and post admin login details in private so that we can have a closer look at your site.
Adding this to Quick CSS might help you:
.mejs-container { width: 100% !important; }Best regards,
RikardHi Rikard,
Here’s a link to our homepage:
As you can see, the video size is about half of what it should be. This was not an issue until the recent update.
Marissa
Hi,
You can’t see the whole video because the slider is trying to preserve its aspect ratio. You have to increase the height of the slider to see the whole or most of the video.
.avia-slideshow-inner { height: 70vh !important; }Best regards,
Ismael
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