Viewing 6 posts - 1 through 6 (of 6 total)
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  • August 25, 2024 at 6:10 am #1465322
    nTECHgrate

    Hello Enfold Team,

    I have added a video to the widget of my site, but it is only visible on the homepage. On all other pages, you see the “play” icon, but clicking it doesn’t do anything.

    Thanks for your help.

    -James

    August 26, 2024 at 7:14 am #1465395
    Ismael

    Hey James,

    Thank you for the inquiry.

    We are not yet sure what’s causing this issue. Have you tried embedding a different video? What happens when you directly use the video’s embed code in an HTML or Text widget?

    Best regards,
    Ismael

    August 26, 2024 at 5:38 pm #1465433
    nTECHgrate

    Hello,

    Yes, it doesn’t matter what video I use; it only shows on the homepage. I have also tried to load the video from both YouTube and locally.

    I read in another post that it might be because I’m not using the video module on any of the other pages, but I don’t know what to do about it.

    Thanks for your help.

    -James

    August 27, 2024 at 5:10 am #1465455
    Ismael

    Hi,

    Thank you for the update.

    We temporarily disabled the File Compression settings and set Enfold > Performance > Self Hosted Videos and Audio Features (WP-Mediaelement Scripts) to the third option. This seems to have fixed the issue. Please make sure to purge the cache before checking.

    Best regards,
    Ismael

    August 29, 2024 at 7:54 pm #1465697
    nTECHgrate

    All is right with the world now!

    Thank you so much for your help.

    -James

    August 30, 2024 at 9:45 am #1465731
    Rikard

    Hi,

    Thanks for the update, we’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

    Best regards,
    Rikard

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Viewing 6 posts - 1 through 6 (of 6 total)
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