Viewing 9 posts - 1 through 9 (of 9 total)
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    Posts
  • January 13, 2020 at 10:01 pm #1172966
    Mary

    Hi, my video widget is loading on all other pages, but this one page. Your help is appreciated!

    January 14, 2020 at 6:05 pm #1173519
    Victoria

    Hey Mary,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    January 17, 2020 at 12:52 am #1175220
    Mary

    Here you go!

    January 17, 2020 at 7:29 pm #1175593
    Victoria

    Hi Mary,

    Credentials did not work for me. Could you please update the credentials?

    Can you disable caching and minification for now?

    Best regards,
    Victoria

    January 17, 2020 at 7:30 pm #1175594
    Victoria

    Hi Mary,

    Credentials did not work for me. Could you please update the credentials?

    Can you disable caching and minification for now?

    Best regards,
    Victoria

    January 18, 2020 at 2:36 am #1175734
    Mary

    Here are updated credentials.

    January 19, 2020 at 7:05 pm #1176058
    Victoria

    Hi Mary,

    Please try making a copy of the page, remove the code block there and see if the issue persists.

    Best regards,
    Victoria

    January 20, 2020 at 3:04 am #1176170
    Mary

    I removed the code block and youtube video is still not loading

    January 20, 2020 at 8:29 pm #1176412
    Victoria

    Hi Mary,

    Please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.

    Best regards,
    Victoria

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