Video widget large white gap - cant use facebook video - Support

Viewing 12 posts - 1 through 12 (of 12 total)

Author

Posts
February 15, 2019 at 3:17 pm #1067470

AuroraArcus
Participant

Hello support,

on the mobile version of https://mindventure.dk/ and https://mindventure.dk/metode/

there is a way too large gap underneath the video widget. Please tell me how to reduce the white space!

As a sidenote Im unable to use the facebook video just putting it in a “video media element”: https://www.facebook.com/mindventure.dk/videos/143587079762558/

February 18, 2019 at 7:01 am #1068146

Rikard
Keymaster

Hey AuroraArcus,

Thanks for the links, though I can’t see anything like that on my end using Chrome. Could you post a screenshot of what you are seeing on your end and which browser you are using please?

Facebook videos are not supported in the Video element unfortunately.

Best regards,
Rikard

February 21, 2019 at 8:47 am #1069842

AuroraArcus
Participant

Hi Rikard, I just tested it on an iphone on the safari browser and samsung galaxys s9+ on chrome. Heres the screenshot.

https://drive.google.com/file/d/0BwEYjOe0Ei7rczlDaTRQMzU3WkpuTWJSZ0hEU3V4ZU5tbmZJ/view?usp=sharing

As you can see, there is a large space underneath

https://mindventure.dk/metode/ – did you use chrome on a mobile? Just for reference, it works fine on desktop!

Kind regards,
Aurora

February 25, 2019 at 10:48 am #1071203
Rikard
Keymaster
Hi,

Thanks for the update. Please try the following in Quick CSS under Enfold->General Styling:
```
@media only screen and (max-width: 767px) {
.page-id-3462 #av_section_1 .template-page {
    padding-top: 20px !important;
    padding-bottom: 20px !important;
}
}
```
Best regards,
Rikard
February 25, 2019 at 2:47 pm #1071296

AuroraArcus
Participant

Hi Rikard,

I just put in the code. That didnt solve the problem. Do you agree?

Kind regards,
Aurora

February 28, 2019 at 6:24 am #1072491
Ismael
Moderator
Hi,

Thanks for the update.

The video script is applying an inline height to a span tag, but it seems to be ignoring the size of the document. This should help limit height of the video widget on mobile view.
```
@media only screen and (max-width: 767px) {
.widget_media_video {
    max-height: 230px !important;
}
}
```
Best regards,
Ismael
February 28, 2019 at 10:12 am #1072563

AuroraArcus
Participant

Well done Ismael,

you solved and you can close the case now:)

Have a good day,
Aurora

March 1, 2019 at 4:59 am #1072866

Ismael
Moderator

Hi,

Great. Glad it’s fixed.

Please take a moment to review our theme and show your support https://themeforest.net/downloads
Don’t forget to bookmark Enfold Documentation for future reference.

Thank you for using Enfold :)

Best regards,
Ismael

May 14, 2019 at 5:21 pm #1100695

AuroraArcus
Participant

For some reason the facebook video widget stopped working and I now inserted the video using code through this guide:

// https://www.wpbeginner.com/wp-tutorials/how-to-embed-a-facebook-video-in-wordpress/

After putting it in I’m facing the exact same problem again. A huge white space underneath the video.

Please let me know what to do!!

May 16, 2019 at 3:05 pm #1101466

Basilis
Inactive Moderator

Hi,

This is because of the iframe it is not related to Enfold at all.

Best regards,
Basilis

May 16, 2019 at 3:18 pm #1101469

AuroraArcus
Participant

Hi,

ok if that’s the case, then please instruct me in how to use the widget with the facebook video again or correct the code!? For some reason, this changed with the update, and Im no longer able to show facebook videos properly!

Kind regards,
Aurora

May 20, 2019 at 3:44 am #1102351

Ismael
Moderator

Hi,

Please continue here: https://kriesi.at/support/topic/testimonials-gone-and-video-widget/

We’ll close this one for now.

Best regards,
Ismael
Author

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