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  • #882277

    Dear Kriesi team,

    Video stopped working on front page after the latest wordpress/enfold updates. Using it with Fullwidth Easy Slider, video is mp4 file. Please advise.

    Best,
    Renata

    #882281

    Seeing the same issue with local MP4 background video in Color Section… video first frame appears, but is still and there is a play button in the middle (on FF, not on Chrome) but you can’t click it and the video doesn’t play.

    #882573

    Hi milkboy31,

    Here is a thread for you to consider

    If you need further assistance please let us know.
    Best regards,
    Victoria

    #882596

    I added the following in the general styling CSS:

    #top .av-video-slide video {
    height: auto !important;
    }

    #top .av-video-slide .mejs-container {
    width: 100% !important;
    }

    The video now works on Chrome, but not Safari.
    Please advise on further steps (in details please, just a regular user here…). Maybe I should clean the CDN cache? Would be grateful getting step-by-step “instruction” for this one…

    Best,
    Renata

    #883679

    Hi Renata,

    Sorry for the late reply. Clearing you cache is something you should always do after updates, could you try that out please? If that doesn’t help then please post admin login details in private so that we can have a closer look at the backend of your site.

    Best regards,
    Rikard

    #887416

    Dear Rikard,

    I couldn’t find how to clear cache, could you please take a closer look when possible.

    Best,
    Renata

    • This reply was modified 6 years, 11 months ago by Rikard.
    #887737

    Hi Renata,

    I’m not sure what cache you are referring to, is it being applied by a plugin?

    Best regards,
    Rikard

    #887738

    Hi Renata,

    I’m not sure what cache you are referring to, is it being applied by a plugin?

    Best regards,
    Rikard

    #887788
    This reply has been marked as private.
    #887899

    Hi Renata,

    I reported this issue to our developers.

    Best regards,
    Victoria

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