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  • November 27, 2017 at 4:52 pm #882277
    camkristis

    Dear Kriesi team,

    Video stopped working on front page after the latest wordpress/enfold updates. Using it with Fullwidth Easy Slider, video is mp4 file. Please advise.

    Best,
    Renata

    November 27, 2017 at 5:04 pm #882281
    milkboy31

    Seeing the same issue with local MP4 background video in Color Section… video first frame appears, but is still and there is a play button in the middle (on FF, not on Chrome) but you can’t click it and the video doesn’t play.

    November 28, 2017 at 11:09 am #882573
    Victoria

    Hi milkboy31,

    Here is a thread for you to consider

    Vimeo inside a fullwidth slider not stretching full width

    If you need further assistance please let us know.
    Best regards,
    Victoria

    November 28, 2017 at 11:49 am #882596
    camkristis

    I added the following in the general styling CSS:

    #top .av-video-slide video {
    height: auto !important;
    }

    #top .av-video-slide .mejs-container {
    width: 100% !important;
    }

    The video now works on Chrome, but not Safari.
    Please advise on further steps (in details please, just a regular user here…). Maybe I should clean the CDN cache? Would be grateful getting step-by-step “instruction” for this one…

    Best,
    Renata

    December 1, 2017 at 5:16 am #883679
    Rikard

    Hi Renata,

    Sorry for the late reply. Clearing you cache is something you should always do after updates, could you try that out please? If that doesn’t help then please post admin login details in private so that we can have a closer look at the backend of your site.

    Best regards,
    Rikard

    December 11, 2017 at 2:30 pm #887416
    camkristis

    Dear Rikard,

    I couldn’t find how to clear cache, could you please take a closer look when possible.

    Best,
    Renata

    • This reply was modified 7 years, 10 months ago by Rikard.
    December 12, 2017 at 6:45 am #887737
    Rikard

    Hi Renata,

    I’m not sure what cache you are referring to, is it being applied by a plugin?

    Best regards,
    Rikard

    December 12, 2017 at 6:46 am #887738
    Rikard

    Hi Renata,

    I’m not sure what cache you are referring to, is it being applied by a plugin?

    Best regards,
    Rikard

    December 12, 2017 at 8:57 am #887788
    camkristis
    This reply has been marked as private.
    December 12, 2017 at 1:13 pm #887899
    Victoria

    Hi Renata,

    I reported this issue to our developers.

    Best regards,
    Victoria

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