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  • May 18, 2020 at 8:26 pm #1214117
    simplystrategy

    Hi, I have a fullscreen video slider on my home page, unfortunately the video (source: youtube) doesn’t work. On tablet devices and mobile the play button doesn’t show. Alternatively, I placed an embedded video for smaller devices. The video can be clicked now but it loads endlessly and cannot be played. Can you give me a hint how to fix this problem? It is important that the video can be played on iPad as well. Thx in advance, best regards, Christina

    May 20, 2020 at 9:15 am #1214581
    Rikard

    Hey Christina,

    Thanks for the login details, does your site have a URL as well? If so then please share that with us as well.

    Best regards,
    Rikard

    May 20, 2020 at 12:33 pm #1214635
    simplystrategy

    Hi Rikard,
    please find the URL in the private content section below – sorry, I forgot to put in this information. Thx in advance, best regards, Christina

    May 21, 2020 at 9:14 am #1214931
    Rikard

    Hi,

    Thanks for that. I changed the URL of your video to the one in private and it seems to be working, please review your site. Note that you have checked the option to not autoplay the video. Autoplay doesn’t work for mobile devices either, so maybe you could use the regular Video element for that.

    Best regards,
    Rikard

    May 21, 2020 at 11:10 am #1214954
    simplystrategy

    Hi Rikard, thx for your answer, but unfortunately, the video still doesn’t work. It’s loading endlessly. I also tried an alternative as you suggested and added the video element. But this element also doesn’t play the video. Now, this element is still on the site but I deactivated it for all devices – maybe you can have a look on it?
    And as you mentioned before, autoplay doesn’t work on mobile devices – exactly for this reason I deactivated autoplay – so “autoplay” cannot be the reason for my problem, right? What else can I do to make the video work?

    Thx in advance,
    best regards,
    Christina

    May 23, 2020 at 5:12 am #1215348
    Rikard

    Hi Christina,

    I checked your site and the video on the front page works fine on my end, did you check in an incognito or private window in your browser?

    Best regards,
    Rikard

    May 23, 2020 at 1:20 pm #1215436
    simplystrategy

    Hi Rikard, now the video is working. Thx a lot for your support.

    Best regards,
    Christina

    May 24, 2020 at 5:59 pm #1215838
    Victoria

    Hi Christina,

    Glad it’s working for you now! :)

    If you need further assistance please let us know.

    Best regards,
    Victoria

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