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  • February 18, 2014 at 6:03 pm #225628
    Jaap de Wit

    Hello,

    I’ve added a vimeo video in a full screen slider with settings to mute the audio. When I check the page in Chrome and Safari it shows correctly. When opened in Firefox the video doesn’t start. Clicking it twice (pause and play) refreshes the page and the video starts but it also plays with audio.

    I’ve disabled all Firefox add-ons while testing.

    I can send the url in private message.

    Cheers,
    Jaap

    February 19, 2014 at 5:56 am #225950
    Ismael

    Hi Jaap!

    Are you working on a MAC computer? I tested this on Firefox 28.0 Windows 8 and the video background works fine. I’ll report the problem to Kriesi. Meanwhile, please wait for Josue and Devin to respond. They can check this on a MAC.

    Regards,
    Ismael

    February 19, 2014 at 9:50 am #226059
    Jaap de Wit
    This reply has been marked as private.
    February 19, 2014 at 5:34 pm #226306
    Devin

    Hi!

    We aren’t sure why but for some reason some users aren’t able to get videos to play in Firefox, iOS etc. Kriesi is working on an update and to try and get them all sorted out in one swoop we are attempting to test fixes live. See: https://kriesi.at/support/topic/2-5-background-videos-user-examples-for-debugging/

    There may also be an issue with Vimeo’s player in certain circumstances not playing on OSX so if you need to get it up and running ASAP I would suggest trying YouTube or self hosted as a short term fix.

    Best regards,
    Devin

    February 19, 2014 at 5:57 pm #226331
    Jaap de Wit
    This reply has been marked as private.
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