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Posts
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Hi, not sure why but when I add a video element with a youtube or vimeo link, it shows a random event for some reason. See event at the bottom of the page link in private content.
cheers,
MattHey Matt,
Thank you for using Enfold.
This is weird. When did the issue start to happen? Did you modify any of theme files?
Best regards,
IsmaelNoticed it the day I sent you this ticket, I haven’t modified theme files :/ perhaps you could log in and take a look around the site?
Cheers,
MattHi,
Please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.
If that does not help then there might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:
Best regards,
AndyHi guys thanks for the help so far but none of the plugins were at fault and installing enfold again didn’t fix it, really confusing me. Could you try anything else?
Cheers,
MattHi,
are we allowed to deactivate all of your plugins temporarily for testing purposes?
Best regards,
AndyHi,
I can’t reproduce the issue on my own installation. Video element is showing fine for me. Very weird. Something must cause it especially in your end. Check if you’re able to display a youtube video using a default WP theme. Maybe your server is blocking it somehow. Try to ask your host about it.
Best regards,
Andy
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