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  • September 6, 2019 at 11:59 am #1134888
    Morticka

    Hi guys,

    Even with updating Enfold to 4.6.1 I still have the cookie consent error. It keeps coming back after refresh, clicking on OK does not change anything.
    I also had a problem with the video preview not showing up, you see just a black screen with a play button.

    When I disabled the cookie consent option, all of a sudden the video preview showed up after refresh.

    This looks like a huge bug in Enfold? Is there a time table for the cookie fix, because according to the EU, I’m now breaking the law without a cookie consent?

    Sincerely,
    Morticka

    • This topic was modified 5 years, 2 months ago by Morticka.
    September 7, 2019 at 3:14 pm #1135349
    Rikard

    Hey Morticka,

    Sorry for the problem. Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply. Also please point out where we can reproduce the problem you are describing.

    Best regards,
    Rikard

    September 9, 2019 at 10:26 am #1135878
    lindemarie

    Hello, I have the save problem
    I understand that if a user did not accept te cookies, Enfold does not display the videopreview.
    Is there a way to use a local preview image then?

    September 10, 2019 at 6:16 pm #1136665
    Victoria

    Hi lindemarie,

    Well, Enfold has a fallback image functionality for cases when the video is not shown. Did you assign it?

    Best regards,
    Victoria

    September 11, 2019 at 8:51 am #1136934
    lindemarie

    Thanks a lot Victoria :-)

    Fixed it!

    September 11, 2019 at 7:16 pm #1137211
    Victoria

    Hi lindemarie,

    Glad you got it working for you! :)

    If you need further assistance please let us know.

    Best regards,
    Victoria

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