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I have inserted the video from the bookstore (no youtube or vimeo) in video element. why on mobile the video is seen with base white and therefore is not the click freccetta even seen? and then once click immediately doesn’t depart the video but wants us at least two click
http://www.biluba.comHi Patriscia,
Could you please provide us with a temporary admin login so that we can take a closer look? You can post the details in the Private Content section of your reply.
Best regards,
RikardHey!
We tested the video on the homepage in desktop/tablet and android smartphone.
The video started playing after clicking on the play button once.We are not sure what is the white base you are referring to please elaborate with a screenshot. upload to imgur.com or dropbox and apste the link here.
Regards,
Vinay Kashyaphttps://www.dropbox.com/s/mcus626qdxcpann/Screenshot_2016-02-22-08-57-09.png?dl=0
the base of the video is white and the arrow of the play is seen littleHey!
We are working on your ticket please wait while we update the results here soon.We checked on the latest version of IE, Chrome & FF browsers and in all the browsers the video did not look empty but the video image was visible as shown in the below screenshot.
It is possible some browser version may not recognise the video coded which it is encoded with. Please upload the video to youtube and then add the youtube video. this way you get more views from youtube also and there wont be any encoding issues :)
Best regards,
Vinay Kashyap
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