Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • October 24, 2025 at 3:35 am #1490552
    lara666

    Hi Kresi team,

    I’m experiencing an issue with the video uploaded to the top section of our homepage. On my end, the video appears completely black, while my coworker can see it but with black bars at the top and bottom, these bars aren’t part of the original video and seem to appear unexpectedly.

    Please see the screenshots below for reference.

    October 24, 2025 at 6:37 am #1490555
    Ismael

    Hey lara666,

    Thank you for the inquiry.

    The video is displaying correctly on our end. Have you tried using a different browser or computer?

    Screenshot-2025-10-24-at-12-36-20-PM

    Best regards,
    Ismael

    October 24, 2025 at 6:47 am #1490557
    lara666

    Hi Ismael,

    The video shouldn’t have black bars at the top or bottom. The video should also display with a transparent header.
    The original video I uploaded doesn’t include them, these only appear on WordPress. Could you advise how to remove them?

    I’ve tried viewing it on two laptops, one plays the video with the black bars, while the other just shows a black screen, which is odd.

    October 24, 2025 at 7:04 am #1490562
    Ismael

    Hi,

    Thank you for the update.

    Try adding this css code to remove the black bars and extend the video so that it goes underneath the header.

    #top .av-video-slide embed, #top .av-video-slide iframe, #top .av-video-slide object, #top .av-video-slide video {
    object-fit: cover;
}

    Screenshot-2025-10-24-at-1-04-34-PM

    Best regards,
    Ismael

    October 29, 2025 at 8:07 am #1490678
    Guenni007

    on styling the slider :

    on default enfold tries to use the common 16/9 aspect ratio.
    If your video does not fit to that ratio – just put in the concerning field your used aspect ratio.
    If it is your video struct-vo-bg-music-final.mp4 – this video got a ratio of 1500 / 710
    you can insert these values.
    Open that slide popup and …

    PS: with these settings you do not need any additonal css.
    The only thing that can happen is if the slides do not have the same aspect ratio. Then the height would adjust dynamically depending on the slide, which would interfere with viewing (or even reading) the subsequent content.

    October 29, 2025 at 8:59 am #1490680
    Guenni007

    because you did not hamper to embed your sources to other sites – i can show the result on my page with your video:
    https://webers-testseite.de/lara-video/

    Once you have inspected it, I will replace the page with another video.

    EDIT: i replaced now your video with a pexel video – i entered the aspect ration as mentioned above ( here in this case it is 1920:800)

  • Author
    Posts
Viewing 6 posts - 1 through 6 (of 6 total)
  • You must be logged in to reply to this topic.