Viewing 4 posts - 1 through 4 (of 4 total)
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  • October 24, 2025 at 3:35 am #1490552
    lara666

    Hi Kresi team,

    I’m experiencing an issue with the video uploaded to the top section of our homepage. On my end, the video appears completely black, while my coworker can see it but with black bars at the top and bottom, these bars aren’t part of the original video and seem to appear unexpectedly.

    Please see the screenshots below for reference.

    October 24, 2025 at 6:37 am #1490555
    Ismael

    Hey lara666,

    Thank you for the inquiry.

    The video is displaying correctly on our end. Have you tried using a different browser or computer?

    Screenshot-2025-10-24-at-12-36-20-PM

    Best regards,
    Ismael

    October 24, 2025 at 6:47 am #1490557
    lara666

    Hi Ismael,

    The video shouldn’t have black bars at the top or bottom. The video should also display with a transparent header.
    The original video I uploaded doesn’t include them, these only appear on WordPress. Could you advise how to remove them?

    I’ve tried viewing it on two laptops, one plays the video with the black bars, while the other just shows a black screen, which is odd.

    October 24, 2025 at 7:04 am #1490562
    Ismael

    Hi,

    Thank you for the update.

    Try adding this css code to remove the black bars and extend the video so that it goes underneath the header.

    #top .av-video-slide embed, #top .av-video-slide iframe, #top .av-video-slide object, #top .av-video-slide video {
    object-fit: cover;
}

    Screenshot-2025-10-24-at-1-04-34-PM

    Best regards,
    Ismael

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