Video Not Working

Hey JoelGoldstein,

The video is playing fine on my end now, how can we reproduce the problem?

Best regards,
Rikard

Hi,

Thank you for the update.

The site is still running on an older version of the theme, v4.5.7. Please upgrade it to version 4.6.2. And you have to use the following youtube URL format. (see private field)

Best regards,
Ismael

Hi,

Thanks for the update.

You may need to set the Enfold > Privacy & Cookies > “Enable cookie consent messages” to “Use as simple message bar only” and the “Default Cookie and Services Option Settings” to the first option. If it’s still not working after that, please post the login details in the private field so that we can check the settings.

Best regards,
Ismael

Hi,

Thank you for the update.

Can we deactivate the plugins temporarily? We are getting a lot of errors in console.

CSS3119: No fonts available for @font-face rule
noticons.css (1,25686)
3SCRIPT12008: SCRIPT12008: WebSocket Error: Incorrect HTTP response. Status code 403, Forbidden
2CSS3119: No fonts available for @font-face rule
noticons.css (1,25686)
5SCRIPT12008: SCRIPT12008: WebSocket Error: Incorrect HTTP response. Status code 403, Forbidden
Unlocalized string: vs_editor_contrib_find_browser_findWidget_13

Temporarily, you can use the embed code from youtube.

// https://support.google.com/youtube/answer/171780?hl=en

Best regards,
Ismael

Hi,

Thank you for the update.

It doesn’t seem to be a plugin conflict, so we activated the plugins back. The error is still there but it doesn’t really affect the video. What we did is edit the video element and set the “Lazy Load videos” to the second option(Wait for user interaction to load the video). It doesn’t autoplay because of the impose browser policy. The site visitors have to play it manually.

// https://developers.google.com/web/updates/2017/09/autoplay-policy-changes

Chrome’s autoplay policies are simple:
Muted autoplay is always allowed.
Autoplay with sound is allowed if:
User has interacted with the domain (click, tap, etc.).
On desktop, the user’s Media Engagement Index threshold has been crossed, meaning the user has previously played video with sound.
The user has added the site to their home screen on mobile or installed the PWA on desktop.
Top frames can delegate autoplay permission to their iframes to allow autoplay with sound.

Best regards,
Ismael

Hey!

Thank you for the update.

Did you remove the browser cache? It is loading properly on our end. Please make sure that you have accepted the cookies and reloaded the page first. In the latest version, the page will autoreload once the user accepted the cookies.

Regards,
Ismael

Hi!

Thanks for the update.

Did you install a tracker script from adroll? The following warning occurs every time we click the video. We can’t reproduce it on our own installation.

Request to access cookie or storage on “https://d.adroll.com/consent/check/FYTATP3Z5NGIRN5NWT4LAI?ad…ffc02-1571029446089&_s=ccc259f311064fa422aa272a156a898c&_b=2” was blocked because it came from a tracker and content blocking is enabled.

Regards,
Ismael

Hey!

We are not really familiar with adroll, so you might need to contact their developers for additional help. The video doesn’t play when you click on it because the browser is blocking the tracker as you can see in the notification above. Is there any option in adroll where you can exclude certain links from the tracker?

Cheers!
Ismael

Hi,

Thank you for the update.

We deactivated the cache and minification plugins to regenerate the scripts and remove the cache. The video plays properly now. Please contact the “AdRoll Retargeting” plugin developers for additional help regarding the issue. You can forward the following information to them.

Request to access cookie or storage on “https://d.adroll.com/consent/check/FYTATP3Z5NGIRN5NWT4LAI?ad…ffc02-1571029446089&_s=ccc259f311064fa422aa272a156a898c&_b=2” was blocked because it came from a tracker and content blocking is enabled.

Best regards,
Ismael