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  • December 13, 2017 at 10:29 pm #888574
    cagraphicdesign

    Not sure when this happened but the background video which used to be full page is now only showing up very small with a loading icon to the right of it in Chrome and Firefox. In Safari I get no image at all, only the loading icon. Everything is up to date and I have not made any changes. Could it have something to do with some a custom ID you helped me create?
    Go to https://www.potentialmatters.com and it is the first section.

    I am posting log-in credentials in private content

    December 14, 2017 at 8:25 am #888782
    Rikard

    Hey cagraphicdesign,

    Please try the following in Quick CSS under Enfold->General Styling:

    .mejs-container {
  width: 100% !important;
}

    Best regards,
    Rikard

    December 14, 2017 at 8:19 pm #889079
    cagraphicdesign

    Thanks for your quick response!
    The css worked on Firefox and Chrome but the video does not show up on Safari at all…it used to have a loading icon but that is gone. The file name is iStock_16829119_HD_BIG_WEB_MP4 so it looks to be an HD MP4 file. This could be something having to do with Safari and NOT Enfold. Unusual that it used to work but not now.

    December 16, 2017 at 6:22 pm #889620
    Victoria

    Hi cagraphicdesign,

    The video not showing on Safari was reported to our developers. They are looking into it. If it is a critical issue for you, please consider using Enfold 4.1.2 for now. Sorry for the inconvenience.

    If you need further assistance please let us know.
    Best regards,
    Victoria

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