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  • June 20, 2024 at 11:49 pm #1452981
    condonp

    Dear Sirs,

    i have a website at https://www.peter-test1.co.uk/testimonials/. Here there is a video using mp4 format. It works on desktop but on ipad I get an error message “media error ” Can you please help.

    June 21, 2024 at 7:23 am #1453484
    Ismael

    Hey condonp,

    Thank you for the inquiry.

    You might need to reformat the video or convert it to a supported format (H.264) because iOS devices don’t support all types of mp4 files. Alternatively, you can upload the video to YouTube or Vimeo instead of hosting it locally.

    Best regards,
    Ismael

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