Viewing 6 posts - 1 through 6 (of 6 total)
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  • September 18, 2016 at 10:34 am #688085
    abortolotti

    HI there,

    I just noticed how a video I inserted on this page: http://it-software.it/demo/CasaMarAzulSanPancho/casa-mar-azul-dos/
    right underneath the photogallery, can’t be viewed anymore on iPhone since I updated to iOS10.

    Can you help on how to fix that?

    I’d like to have a Video with a placeholder image to show on mobile as well. So I added an Image element and linked it to the video I hosted on AWS3.

    Thank you.

    Antonio

    September 20, 2016 at 3:04 pm #689293
    Yigit

    Hey Antonio,

    I asked my teammates to check your website on iOS10. I checked your website on older version and having no issues at all playing the video. Please kindly wait to hear from us.

    Best regards,
    Yigit

    September 20, 2016 at 3:27 pm #689328
    abortolotti

    Thank you Yigit, I appreciate!

    I checked it myself on other iOS prior to iOS10 and it works fine. On iOS10 when you touch the image on screen, it pops up the usual video window yet, video disappears instantly leaving a black overlay on the mobile screen.

    I’ll wait to hear the feedback, since this is the preferred way of displaying that video.

    Alternatively, since I need to deliver the site to my client, I’ve already uploaded the video on Vimeo and will embed it using the iframe on textblock element if I don’t hear from your team in this thread in the next days.

    Thank you so much.

    PS: I assume your sales of Enfold skyrocketed to the point that you guys are all now struggling to keep up with the pace of all support requests, isn’t it? An assumption from noticing how your response rate has gone a bit slower lately.

    September 20, 2016 at 3:33 pm #689336
    Yigit

    Hi!


    @Basilis     said issue is related to iOS 10 and not the theme itself. Still waiting to hear from rest of the team.

    No actually, that is not the case. We have the manpower to handle the requests but WordPress update, changes on Google maps and Enfold update had us this busy. Unfortunately there are many different topics about the same questions :) We are working on that though. We should get back to our usual pace very soon :)

    Best regards,
    Yigit

    September 20, 2016 at 4:09 pm #689377
    abortolotti

    Awesome!

    You guys surely know you’re doing a fantastic job and a great service to all of your users. We all love you hands down. No doubt about that.

    Since it’s an iOS 10 related issue, I believe maybe the wisest approach for us will be that of replacing the video with the Vimeo iframe, until maybe a fix is found on an upcoming update. How does that sound?

    Thanks for your great support.

    Antonio

    September 20, 2016 at 4:17 pm #689387
    Yigit

    Hey!

    That of course sounds awesome Antonio :)

    Thanks a lot for your kind words. It’s a great pleasure to be working with cool and reasonable people such as yourself. I am going to share your message with my teammates as well. We appreciate the appreciation :)

    I am marking this thread as resolved then. Please feel free to start a new one if you have any other questions or issues!

    Enjoy the rest of your day!

    Regards,
    Yigit

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