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  • June 29, 2020 at 6:04 am #1226300
    lifefitnessnz

    Hey guys,

    We have video on one of our pages where we need sound to play and we want to to cover the full screen (colour section – Background video). The link to the page is included. We cannot get the video to play with sound. Is there any reason why? Or do you have any tips as to how we can get sound to play?

    Thanks!

    June 29, 2020 at 11:15 pm #1226619
    lifefitnessnz

    We also tried using a full width easy slider and sound did not work either – it wasn’t muted in settings or anything like that. We have had to put is as a “video” for the time being but prefer this to be full width

    July 1, 2020 at 9:03 am #1227154
    Ismael

    Hi,

    Thank you for the inquiry.

    This is not possible because of the browsers’ autoplay policy. Media files with audio or sound are not allowed to play automatically on page load, so users have to enable it manually.

    // https://developers.google.com/web/updates/2017/09/autoplay-policy-changes

    Chrome’s autoplay policies are simple:

    Muted autoplay is always allowed.
    Autoplay with sound is allowed if:
    User has interacted with the domain (click, tap, etc.).
    On desktop, the user’s Media Engagement Index threshold has been crossed, meaning the user has previously played video with sound.
    The user has added the site to their home screen on mobile or installed the PWA on desktop.
    Top frames can delegate autoplay permission to their iframes to allow autoplay with sound.

    Best regards,
    Ismael

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