Viewing 12 posts - 1 through 12 (of 12 total)
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  • May 3, 2018 at 11:28 am #950675
    Ralf

    Hi,
    I have a self-hosted video that moved magically down on the page and I have no idea how to fix that.
    Screenshot

    The video and the hotspot image used to be on the same high, side by side.
    I tried to delete that section and make it partially new, but without success.

    Hope somebody can help with that.

    PS: this is not a Version 4.3-Enfold, because I have to wait for the Layerslider to be fixed to work with the shortcode again.
    PPS: it is fine on Chrome, almost fine on Edge but not on Firefox – where it moves down half the video size.

    • This topic was modified 6 years, 6 months ago by Ralf.
    May 4, 2018 at 6:29 am #951340
    Nikko

    Hey Ralf,

    I could not see the screenshot you posted.
    Can you try uploading it to https://imgur.com/ or any online image sharing sites and post the link here.

    Best regards,
    Nikko

    May 4, 2018 at 8:47 am #951447
    Ralf

    I’m sorry Nikko,
    thats weird. Please take that link to see the screenshot: Link

    May 5, 2018 at 7:00 am #952035
    Rikard

    Hi,

    Thanks for that, though I can’t reproduce that result on my end using Chrome. Please see private. How can we reproduce the results you are getting?

    Best regards,
    Rikard

    May 7, 2018 at 8:32 am #952535
    Ralf

    Yes Rikard,
    it can be seen using Firefox.
    Best regards,
    Ralf
    See link below.

    • This reply was modified 6 years, 6 months ago by Ralf.
    May 8, 2018 at 6:26 am #953128
    Ismael

    Hi,

    Thanks for the update. Did you put the video inside a table container? Or is that an auto generated table element?

    Best regards,
    Ismael

    May 8, 2018 at 9:59 am #953270
    Ralf

    Hi Ismael,
    I put the page into the private section below
    Regards,
    Ralf

    May 9, 2018 at 4:34 pm #954031
    Ismael

    Hi,

    Thank you for the info. We would like to check the page editor. Please provide the login details in the private field.

    Best regards,
    Ismael

    May 14, 2018 at 3:52 pm #956502
    Ralf

    Thanks Ismael,
    Please see private field for login.

    May 16, 2018 at 9:33 am #957417
    Ismael

    Hi,

    I think the token has expired. Please set a longer expiry.

    Best regards,
    Ismael

    May 16, 2018 at 9:58 am #957423
    Ralf

    Thanks Ismael,
    it is working now – since the last update I guess. No need for support at this place anymore.

    Best regards,
    Ralf

    May 18, 2018 at 8:54 am #958474
    Ismael

    Hi,

    That’s odd but I’m glad that it is fixed. Thanks for the update.

    Have a nice day! :)

    Best regards,
    Ismael

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