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  • #962895

    Have had embedded vimeo video playing successfully for several months as the top panel advanced layer slider at http://www.thepromisecenter.com.

    It just stopped playoff on desktops, but is still playing on mobile.

    Have not made changes I am aware of.

    Any ideas?

    #963390

    Hey promisecenterchurch,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    #963415

    Information moved to private content for security purposes.

    • This reply was modified 6 years, 6 months ago by Nikko.
    #963872

    It is working agin! Did you do something?

    #964066

    Hi promisecenterchurch,

    I just cleared the cache and just moved your login details in private content.
    Glad that it’s all good.
    Let us know if you need further assistance :)

    Best regards,
    Nikko

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