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  • August 13, 2018 at 7:53 am #996552
    Yoursefzade

    Hi,

    I change my host for some reason after that when i add YouTube Video in Media Elements does not play and i see black background and YouTube link. you can see it below:

    test

    what is happening is it for server side or not?

    Thank you.

    August 13, 2018 at 12:57 pm #996647
    Rikard

    Hey ariamedtour,

    I’m not sure why that is happening. Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    August 14, 2018 at 6:18 am #996952
    Yoursefzade

    This is a admin user for you. thank you for your help.

    • This reply was modified 6 years, 4 months ago by Yoursefzade.
    August 14, 2018 at 7:40 am #996990
    Rikard

    Hi,

    Thanks for that, though I can’t see the test page anymore. Which element did you use to produce the error?

    Best regards,
    Rikard

    August 14, 2018 at 7:43 am #996992
    Yoursefzade

    Video in Media Elements. I use sample YouTube and Vimeo Links but not work.

    August 14, 2018 at 11:50 am #997039
    Rikard

    Hi,

    Thanks for the feedback, I created a new test page. Please see private.

    I get the same error but I’m not sure what is causing it unfortunately. Did you try to disable all plugins to see if there is a conflict coming from any of them?

    Best regards,
    Rikard

    August 14, 2018 at 12:09 pm #997045
    Yoursefzade

    Hi,
    Yes I disable all plugin and re-install WordPress but nothing change. i have 3 WordPress for 3 other languages on this host and all of theme have a same problem. I contact host for this issues but they said this problem is not for server side. I have Russian languages on other host with no error!!! please see this Russian language what is different? i have same plugin and same setting for it.

    Edit: One thing i can’t understand is my oldest post that have a video on YouTube correct with no error on ariamedtour.com but when i create new post is gone away.

    • This reply was modified 6 years, 4 months ago by Yoursefzade.
    August 14, 2018 at 3:09 pm #997127
    Victoria

    Hi ariamedtour,

    Can you please share the page with the issue again?
    https://ariamedtour.com/test This one redirects to the main page.

    Best regards,
    Victoria

    August 14, 2018 at 4:37 pm #997153
    Yoursefzade

    Hi,
    this is a test page : https://ariamedtour.com/kriesi-test

    August 14, 2018 at 9:02 pm #997292
    Victoria

    Hi ariamedtour,

    Best regards,
    Victoria

    • This reply was modified 6 years, 4 months ago by Victoria.
    August 15, 2018 at 5:51 am #997422
    Yoursefzade

    Hi,
    i have Russian and English languages
    i send two different User one of them for russian site that no problem for Youtube and English site that have problem with youtube

    please see private

    August 15, 2018 at 1:36 pm #997536
    Yoursefzade

    Any body help me please ?>

    August 15, 2018 at 2:11 pm #997547
    Victoria

    Hi ariamedtour,

    I need a post with the error :) The post without error does not really help :)

    Best regards,
    Victoria

    August 15, 2018 at 4:06 pm #997582
    Yoursefzade

    Hi Victoria,
    I send post with error on #997153 reply but i send it to you again please see it below:

    https://ariamedtour.com/kriesi-test

    This post is a sample create with Video Media Elements with youtube link. when i create it the Video player not loaded in this section. and show youtube link with black background. please read my oldest reply for this problem

    thanks alot

    August 16, 2018 at 8:49 am #997851
    Yoursefzade

    Hi Victoria,

    I Appreciate if you help me to solve this issues

    August 19, 2018 at 6:39 am #998852
    Yoursefzade

    any one can help??!!

    August 19, 2018 at 4:28 pm #998941
    Vinay

    Hi,

    Sorry for the delay, I tried to troubleshoot your site but it appears to be down at the moment. Please review the website and get back to us when it is online so we can further investigate it.

    Best regards,
    Vinay

    August 21, 2018 at 1:42 pm #999817
    Yoursefzade

    Hi
    My site is online again please solve my issues.
    thnak you

    August 21, 2018 at 8:26 pm #1000000
    Victoria

    Hi ariamedtour,

    Best regards,
    Victoria

    August 23, 2018 at 11:32 am #1000684
    Yoursefzade

    Hi,
    Now you can access to my site. please clear your browser cache. if still can not reach to site. please give me your Range IP to solved this Issues.

    Thank you for your time.

    August 24, 2018 at 3:47 pm #1001277
    Nikko

    Hi ariamedtour,

    Can you try the solution on this thread: https://kriesi.at/support/topic/my-videos-wont-show-its-content/#post-999371
    Hope this helps

    Best regards,
    Nikko

    August 25, 2018 at 6:17 am #1001474
    Yoursefzade

    Hi Nikko,
    I try your solution but as you can see don’t work for me on YouTube or Vimeo.

    Kriesi test

    please help me
    thank you

    August 27, 2018 at 4:16 pm #1002340
    Yoursefzade

    no one can help about this issues?

    August 28, 2018 at 1:47 am #1002484
    Ismael

    Hi,

    Sorry for the delay. Please upgrade the theme from version 4.4.1 to 4.4.2 and provide the FTP details in the private field. We would like to check the files and do a few tests.

    Best regards,
    Ismael

    August 28, 2018 at 7:15 am #1002576
    Yoursefzade

    Hi,

    In my themeforest account latest version i download is 4.4.1 and no update to 4.4.2. where can i download 4.4.2 version?

    August 29, 2018 at 3:17 am #1002944
    Ismael

    Hi,

    My bad. I just checked (https://kriesi.at/documentation/enfold/changelog/) and it turned out that that version hasn’t came out yet so you’re actually using the latest version. Please provide the FTP details in the private field so that we can check the files. The video element is rendering a link tag instead of iframe or video tag.

    Best regards,
    Ismael

    August 29, 2018 at 6:02 am #1002983
    Yoursefzade

    Hi,

    Thank you.

    August 30, 2018 at 6:13 am #1003365
    Ismael

    Hi,

    I was able to connect via FTP but I get this error afterwards.

    Error: The data connection could not be established: ECONNREFUSED – Connection refused by server

    Are certain countries or addresses blocked from the file server? You can find us here: https://kriesi.at/about

    Best regards,
    Ismael

    September 1, 2018 at 9:24 am #1004290
    Yoursefzade

    Hi,
    I change some config in server please try this account in private.

    thank you

    • This reply was modified 6 years, 3 months ago by Yoursefzade.
    September 4, 2018 at 8:03 am #1005312
    Ismael

    Hi,

    I can now login to the file server but I can’t access the site after logging in to the dashboard. It just redirects to a blank page with the text “error” on it.

    // https://imgur.com/a/FWgullu

    Best regards,
    Ismael

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