Video in slider not playing - Support | Kriesi.at

Tagged: video not playing

Viewing 17 posts - 1 through 17 (of 17 total)

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May 29, 2015 at 6:16 pm #451745

smorrone
Participant

Iam having the same problem, mentioned here #334545 https://kriesi.at/support/topic/ful-screen-video-slider-not-playing/
gets freeze with the play youtube button, you can check it here http://knightsbridgepartners.com/ ( is the home page and is live, so dont test over this one please)

Also when i use the self hosted option the video does not play at all, like loading for ever. http://knightsbridgepartners.com/?page_id=4863 (you can test over this one)
also the video by itself plays well http://knightsbridgepartners.com/wp-content/uploads/2015/05/lapseyt.mp4

May 31, 2015 at 5:36 am #452142

Ismael
Moderator

Hey smorrone!

Thank you for using Enfold.

The theme is outdated, version 3.0.4. Please update to 3.1.5. That should fix the issue.

Regards,
Ismael

June 1, 2015 at 6:55 pm #452708

smorrone
Participant

Well, everything updated, but everything remains the same, the problem is still there

June 3, 2015 at 11:27 am #453681
Andy
Inactive Moderator
Hey!

your background video is playing fine for me on http://knightsbridgepartners.com/
Could you fix it? If not please clear browser cache and refresh your website a few times.

Best regards,
Andy
- This reply was modified 9 years, 5 months ago by Andy.
June 3, 2015 at 2:43 pm #453784

smorrone
Participant

Yes, with the youtube embed is working right now. Due to client prefferences, i must use self hosted option. And is not working. Not playing at all, you can check it here
http://knightsbridgepartners.com/?page_id=4863 (you can test over this one)
also the video by itself plays well http://knightsbridgepartners.com/wp-content/uploads/2015/05/lapseyt.mp4

June 3, 2015 at 3:45 pm #453863

Ismael
Moderator

Hey!

I want to check it but I get a forbidden error when I tried to access the wp dashboard. Please check.

Best regards,
Ismael

June 3, 2015 at 3:49 pm #453867

smorrone
Participant

Just checked, and get in with the same credentials. Ending carachters are “creo” and “two”

June 4, 2015 at 7:47 am #454271
Rikard
Keymaster
Hi!

I get the same result as Ismael:

403 – You don’t have permission to access /wp-login.php on this server.

Best regards,
Rikard
- This reply was modified 9 years, 5 months ago by Rikard.
June 4, 2015 at 4:05 pm #454563

smorrone
Participant

This reply has been marked as private.

June 5, 2015 at 7:11 am #454953

Rikard
Keymaster

Hey!

Still getting a 403 error when trying to load the login page, are you using any ip-blocking plugins or anything like that?

Cheers!
Rikard

June 5, 2015 at 1:56 pm #455080

smorrone
Participant

This reply has been marked as private.

June 6, 2015 at 5:05 am #455371

Rikard
Keymaster

Hi!

I don’t think that will help much because we can’t even access the login page, /wp-login.php or /wp-admin, that is where we are getting the 403 error. Could you check the permissions settings on your server? If you want to generate a new user you can use your own email and send us the new login details in a private reply.

Best regards,
Rikard

June 6, 2015 at 6:48 am #455395

smorrone
Participant

This reply has been marked as private.

June 8, 2015 at 7:40 am #455739

Rikard
Keymaster

Hey!

Maybe it’s from your hosting service, could you check with them if they are blocking any country ip’s?

Cheers!
Rikard

June 11, 2015 at 3:02 pm #457848

smorrone
Participant

Hi Rikard, i checked, no there are no IPs blocked.

June 12, 2015 at 5:53 am #458167

Rikard
Keymaster

Hey!

This is what we are getting on our ends: http://imgur.com/xv14nKM. Checked on both asian and european IPs. There has to be some server setting which is not letting us see the page in question.

Best regards,
Rikard

July 15, 2015 at 5:06 pm #473867

smorrone
Participant

i solve it thanks anyway!
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